Internal Repair Team Leader

What Will You Do?

The Internal Repair Team Leader provides leadership and operational oversight for the Internal Repair team. This role ensures efficient daily operations, consistent quality standards, accurate estimating, and timely completion of equipment repairs. The Team Leader supports technicians and the service advisor to deliver best-in-class customer experience while meeting productivity, quality, and service expectations.

To grow and build a successful career with Wesco Turf, you will be responsible for:   

Leadership & Team Management 

• Lead and develop a team of up to nine direct reports (Technicians and Service Advisor). 
• Set and manage daily, weekly, and quarterly productivity goals. 
• Conduct daily team meetings to review workload, priorities, expectations, and timelines. 
• Provide regular one-on-one coaching, performance feedback, and recognition. 
• Complete annual performance reviews on time. 
• Support employee development, training compliance, and succession planning through Individual Development Plans (IDPs). 
• Foster a positive, professional, and accountable team culture aligned with company values. 
• Participate in staffing activities, including interviewing and onboarding. 

Operational & Process Oversight 

• Monitor department capacity, workload, backlog, and turnaround times to meet customer needs. 
• Coordinate work-in-progress and backlog to establish accurate completion timelines. 
• Maintain accurate scheduling through the dispatch console and related reporting tools. 
• Review technician estimates for accuracy and compliance with pre-owned refurbishment standards. 
• Ensure work estimates and projected completion dates are communicated within required timelines. 
• Monitor dashboards to ensure work orders and parts processing align with Service SOPs. 
• Ensure work order statuses, schedules, and reports are accurate and current. 
• Review and approve weekly timecards, ensuring accuracy of technician time entries. 
• Maintain up-to-date SOPs for internal repair operations. 

Communication & Collaboration 

• Partner closely with the pre-owned and sales teams to ensure accurate job sequencing, due dates, and communication with customers. 
• Provide regular updates regarding workflow, constraints, and potential delays. 
• Participate in monthly site meetings to review performance metrics, customer service results, and workload forecasts. 
• Promote collaboration and teamwork across all departments. 

Vendor & Parts Coordination 

• Communicate consistently with vendors to track parts availability, delivery timelines, and resolve deficiencies. 
• Ensure parts-related issues do not negatively impact repair timelines or customer experience. 

Metrics, Engagement & Continuous Improvement 

• Track and report key performance metrics related to productivity, turnaround time, and quality. 
• Support employee engagement initiatives, including participation in the annual Gallup survey and quarterly action-plan reviews. 
• Identify process improvement opportunities and recommend changes based on performance analysis.  

What Can We Give You?

Wesco’s foundation is built on the strength and quality of our people. We are committed to providing all of the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates. 

Health Insurance – Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses. 

Wellness – We offer full-time associates a variety of mental health, financial health, and other types of resources.

Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.

Competitive Salary – In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance. 

What Do You Need?

To be considered for this role, a candidate should meet the following minimal requirements:

Education & Experience 

• High school diploma or equivalent required; vocational training preferred. 
• Minimum of five (5) years of experience in a related field. 
• Experience in the commercial turf industry strongly preferred. 
• Supervisory or team leadership experience required. 

Skills & Competencies 

• Strong leadership, organization, and administrative skills. 
• Excellent verbal and written communication skills. 
• Ability to analyze technical documents, procedures, and work orders. 
• Strong mechanical aptitude with sound judgment and customer-focused decision-making. 
• Effective time management and multitasking abilities. 
• Professional demeanor with the ability to collaborate at all organizational levels. 
• Spanish language proficiency is a plus. 

We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V

Wesco Turf, Inc. is an equal opportunity employer. M/F/D/V