Internal Service Advisor

Description

The Internal Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

Responsibilities:

• Act as the primary liaison between the service department and the sales/used car departments.
• Review internal repair orders for accuracy, completeness, and proper cost allocation.
• Coordinate and prioritize reconditioning and repair work for used vehicle inventory and dealer trades.
• Communicate effectively with technicians, parts staff, and managers to ensure timely and cost-effective service.
• Monitor repair progress and update internal stakeholders on vehicle status and estimated completion times.
• Ensure all work performed complies with dealership and manufacturer standards.
• Verify that all necessary approvals and documentation are obtained before initiating repairs.
• Manage and track internal work order flow from opening to final billing.
• Support the parts department in sourcing and expediting parts for internal jobs.
• Collaborate with the sales and inventory teams to meet vehicle delivery timelines.
• Maintain accurate service records and documentation for all internal repairs.
• Identify opportunities to improve efficiency, reduce costs, and streamline internal service operations.
• Other duties as assigned.

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Strong understanding of automotive terminology and mechanical principles.
• Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
• Customer service focuses on building trust and rapport.
• Ability to actively listen, identify customer needs, and address concerns effectively.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in computer skills and dealership management software (DMS).
• Ability to work independently and as part of a team.
• A valid driver's license may be required.

Physical Requirements

• Standing and Walking: Service advisors often spend significant time on their feet, walking around the dealership, interacting with customers, and inspecting vehicles.
• Sitting: There may be periods of sitting, such as during customer meetings or paperwork.
• Reaching and Bending: Service advisors may need to reach into vehicles to inspect damage or point out features.
• Lifting: Occasionally, there might be a need to lift or move documents, brochures, or other materials.

Benefits of Working at Swickard:

• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan – invest in your future!
• PTO and paid Holidays

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? 

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