Internal Service Advisor

We are seeking a proactive, customer-focused Internal Service Advisor to support our internal teams by ensuring seamless communication, efficient issue resolution, and consistent delivery of high-quality service. This role acts as the primary liaison between operational departments, coordinating requests, troubleshooting challenges, and maintaining a smooth workflow across the business.

Key Responsibilities

Support & Service Coordination

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  Serve as the main point of contact for internal staff requiring operational, technical, or administrative support.

  
  


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  Log, track, and manage service requests, ensuring timely follow-up and resolution.

  
  


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  Prioritize and escalate issues appropriately to relevant teams or managers.

  
  

Communication & Relationship Management

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  Maintain strong working relationships with internal stakeholders across all departments.

  
  


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  Provide clear, accurate information and updates regarding service requests, processes, and timelines.

  
  


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  Facilitate cross-department communication to support business continuity and operational success.

  
  

Process & Quality Assurance

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  Ensure internal service standards are consistently met or exceeded.

  
  


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  Identify opportunities to improve processes, reduce friction, and enhance internal customer satisfaction.

  
  


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  Maintain accurate records, documentation, and reporting.

  
  

Operational Support

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  Assist with scheduling, coordination of tasks, and workflow management.

  
  


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  Support system and process changes by communicating updates and assisting teams with transitions.

  
  


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  Participate in meetings and contribute to continuous improvement initiatives.

  
  

Skills & Qualifications

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  Strong interpersonal and communication skills, with a customer-first mindset.

  
  


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  Excellent organizational abilities and attention to detail.

  
  


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  Ability to multitask and manage competing priorities in a fast-paced environment.

  
  


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  Problem-solving mindset with a proactive approach to issue resolution.

  
  


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  Experience in customer service, operations support, or administrative coordination (preferred).

  
  


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  Familiarity with CRM, ticketing systems, or internal service platforms (advantageous).

  
  

Attributes We’re Looking For

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  Collaborative and team-oriented

  
  


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  Calm under pressure

  
  


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  Positive and solutions-driven

  
  


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  Reliable and accountable

  
  


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  Professional and approachable

  
  

Benefits

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  Competitive Pay

  
  


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  Medical, Vision, Dental

  
  


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  401(K) Retirement Plan

  
  


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  Group Life Insurance

  
  


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  Flexible Spending Account

  
  


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  Paid Vacation

  
  


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  Employee Discounts

  
  

Qualifications

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  Proven record of achieving exceptional customer satisfaction

  
  


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  Past experience as a service advisor, assistant lane manager or service consultant

  
  


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  Very energetic personality 

  
  


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  A desire for a long-term career with a growing organization

  
  


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  Personal and professional integrity

  
  


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  Computer skills and willingness to learn new programs

  
  

About Us

The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

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  The physical requirements of the position are MEDIUM to HEAVY in intensity.

  
  


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  Must be able to sit/stand/walk for long periods of time.

  
  


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  Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.

  
  


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  Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.

  
  


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  Frequent – Repetitive motion.

  
  


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  Occasional – Balancing, kneeling, crouching, pushing, pulling, and lifting up to ~100 lbs.

  
  

Physical Working Conditions

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  This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operation an auto dealership.

  
  

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees.  We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant federal, state or local laws.