INTERNAL - Vendor Support Specialist

Company : Mains'l

Job Type : Full Time

Brooklyn Park, Mn

Number of Applicants

000+

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Job Description - INTERNAL - Vendor Support Specialist

Mains’l is seeking a Vendor Support Specialist. The Vendor Support Specialist will act as both a subject matter resource and process leader, providing expertise and resources related to self-directed programs to ensure successful service management. This role will provide support to
others within their team, as well as act as a back up for the Onboarding and Credentialing Specialist.

Why Mains’l?

At Mains’l, we’re not just offering a job—we’re offering a chance to be part of something bigger. We exist to support people in living meaningful, self-directed lives, and that purpose drives everything we do. As a Vendor Support Specialist, you’ll play a key role in ensuring the systems and people behind our services are supported, empowered, and ready to succeed. If you’re passionate about
service, precision, and people—you’ll find a home here.

Interested in learning more visit: https://www.mainsl.com/

Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.

Salary: $53,560 annually

Work schedule: Remote/Hybrid- there will be in office training, work time, and meetings that are in person in Brooklyn Park, MN

Key Responsibilities:

Maintain strong relationships through excellent customer service, engaging with individuals, case managers, families, and vendors primarily via phone and email.
Lead the tracking and timely updating of employee and vendor credentials in internal systems.
Ensure systems are accurately configured to track credential expiration dates and send alerts as needed.
Establish and maintain credential tracking systems for vendors and employees; conducting monthly reviews and follow up on expirations.
Provide guidance to team members on credential tracking procedures and ensure consistency in documentation.
Support team members in resolving onboarding issues and answering questions from vendors or employees.
Perform data entry and review of payable invoices.
Process employer, employee, and vendor documents.

Skills:

Excellent customer service skills.
Experience with financial management systems, with a focus on budgeting accuracy and data entry.
Proficiency in Microsoft Office, especially Excel.
Strong mathematical and analytical abilities.
Excellent written and verbal communication skills.
Ability to work independently with minimal instruction while seeking assistance when needed.
Capacity to manage a high volume of daily communications and processing deadlines.
Previous experience supporting individuals with disabilities preferred.
College degree preferred.

What We Offer:

Competitive salary and comprehensive benefits package, including health, dental, life insurance, 401(k) with match, long-term disability, paid time off, education assistance, and more

Make a difference every day. Apply in less than 5 minutes!

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INTERNAL - Vendor Support Specialist

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