Internal-Returns Specialist

You’ll be the go-to pro for making returns, exchanges, and reships happen smoothly. Think of yourself as the traffic controller of products—making sure items get where they need to be, when they need to be there. We are seeking someone who wants to excel in their career, push boundaries, create new strategies, and work their way up!

Requirements

• 6+ months in a Customer Experience role


• Detail-oriented, meets and exceeds deadlines, etc.


• Great communicator who works well with a team


• Excellent verbal and written communication skills 


• Great organizational and follow-up skills


• Literacy with Mac OS computer systems


• Familiarity with the Google Suite (ie, Docs, Sheets, Calendar, Gmail)


• Ability to be on the phone, email, and communicate for about 8 hours/day


• Participate in 1–2 weeks of dedicated returns training to ensure proficiency in processes.

Job Duties

• Tackle around 30 return/exchange cases a day like a champ (subject to adjustment based on operational needs)


• Keep queues clear (24–48 hours max)


• Chat with the Warehouse and Customer Experience teams to keep things moving


• Create return labels, process new orders, and track down products like a detective


• Spot issues and help make our processes even better


• Occasional physical activity in warehouse settings, including handling products.

Working Hours & Location

• Located in Bruceton, TN 


• Monday through Friday 8:00 am-4:30 pm (CST) with a 30-minute lunch break