International Liaison

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For more than 40 years, we’ve built our reputation as one of the nation’s leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect.

We’re seeking an International Liaison to support our Canadian and Alaskan cross-border operations. This role is critical to ensuring our drivers move safely and efficiently across borders while maintaining strict compliance with federal regulations and security programs including Customs Trade Partnership Against Terrorism (CTPAT) and Partners in Protection (PIP).

As the compliance and coordination hub for international freight, you’ll work closely with contractors, agents, customs officials, and internal teams to protect Mercer’s validation status and deliver seamless service to our customers. This role is ideal for someone who thrives in a detail-driven environment, enjoys problem-solving, and values the importance of precision in high-stakes operations.

This position is onsite Monday - Friday 8am-5pm

What’s In It For You

• Competitive Pay – $21-$23/hr based on experience


• Comprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insurance


• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage


• Earn Extra Rewards – Up to $300/year in gift cards through wellness initiatives


• Generous Time Off – Paid Time Off plus company-paid holidays


• Company-Paid Protection – Life Insurance and Long-Term Disability at no cost


• Optional Benefits – Dental, Vision, FSAs, and Short-Term Disability


• 401(k) with Company Match – Invest in your future

What You’ll Do

• Own compliance for Canadian and Alaskan border-crossing loads, ensuring adherence to CTPAT (Customs Trade Partnership Against Terrorism), PIP (Partners in Protection), and all federal/state regulations


• Guide contractors through border documentation and procedures to enable smooth, on-time crossings


• Coordinate customs bonds and track shipments using CBP systems and internal tools


• Audit international loads and security practices to protect Mercer’s validation status


• Resolve border delays and compliance issues through proactive problem-solving


• Communicate with agents, contractors, customs brokers, and government agencies


• Support agents with border-related questions, fees, and load requirements


• Maintain security documentation, audit records, and training materials


• Contribute to risk management and continuous improvement for international freight

Who You Are

• Highly detail-oriented with a strong sense of accountability


• Comfortable working with regulations, audits, and compliance documentation


• A strong communicator — confident working with drivers, agents, and government agencies


• Organized and able to manage multiple priorities without sacrificing accuracy


• A critical thinker who enjoys solving complex, process-driven problems


• Self-motivated and capable of working independently while collaborating cross-functionally


• Calm under pressure when navigating time-sensitive and high-impact issues

Skills & Experience

• Associate degree or equivalent experience required


• Proficient in Microsoft Excel, Word, and PowerPoint


• Strong verbal, written, and interpersonal communication skills


• Advanced organizational skills and attention to detail


• Ability to use logic and critical thinking to resolve complex issues


• Proficiency with standard office equipment and data entry tools

Why Mercer

At Mercer, you’ll join a collaborative, people-first organization where operational excellence and integrity drive everything we do. The International Liaison plays a key role in protecting our reputation, enabling cross-border growth, and supporting the drivers who keep freight moving across North America.

Screening Requirements: May include Drug Screen and Criminal Background Check

Equal Employment Opportunity:
Mercer is an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.