Internet Customer Relationship Rep

Job Summary

 currently searching for experienced Customer Service / Business Development Representative.

Responsibilities

• Handle incoming phone calls


• Handle leads and appointment setting


• Conduct internal CSI calls and emails


• Work directly with managers on deals that involve internet customers


• 
  Set appointments for prospective and current customers to meet with a member of the sales team 


• Manage high volume of customer inquiries through phone, email, text/chat per sales


• Update client information in our CRM Report daily


• Follow-up with existing customers


• Follow-up with prospective customers


• Follow-up with missed/canceled customers


• Ensure Customer Satisfaction


• Product knowledge/function is key with all the different vehicles daily


• Maintaining daily contact target/appointment target


• Must be able to contribute to positive team environment

Qualifications

• Successful Customer Care Representatives must have excellent telephone skills


• Self- Motivated and Energetic


• You as the Representative must have the ability to instantly build rapport with the customer


• A friendly/professional demeanor with excellent written and oral communication skills


• You must enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment


• Strong organizational skills with the ability to multitask and meet daily goals


• Follow up with customers effectively


• Cold calling/Call center skills

Competitive pay based on experience. Medical, dental and vision insurance. 401(k) investment plan. Paid vacation and holidays. Apply today!