Internet Sales Consultant

**Driveway**
**Customer Service Agent I - Shop**
The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway Shop operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.
The Customer Service Agent I - Shop reports to the Shop Supervisor.
**Responsibilities**
* Customer Concierge:
+ Answers questions and helps move the digital transaction process forward
+ Communicate effectively with customers through chat, phone, and email
+ Single point of contact for the customer throughout the transaction
+ Presents financing terms
+ Presents protection products (ex: Extended warranties)
+ Collects down payment, Drivers License, Proof of Insurance, Proof of Income
+ Communicates paperwork and logistic timelines
* Maintain activity log
* Other duties as assigned
**Skills and Qualifications**
* Strong attention to detail
* Excellent communication skills
* Time management
* Sense of Urgency
* Active listening skills
* Critical thinking
**Competencies**
* Does the right thing, takes action and adapts to change
* Self-motivates, believes in accountability, focuses on results, makes plans and follows through
* Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
* Thrives on a team, stays positive, lives our values
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
* Up to 1/3 of time: standing, walking, lifting up to 25 pounds
* Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
**Reasonable accommodations may be made to enable individuals to perform the essential functions.*
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
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****We offer best in class industry benefits:****
* Competitive pay
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long-Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
locationDriveway Care Center - South Amboy, NJAt Lithia & Driveway, our people are the heart of our organization, and providing a great workplace for our high-performing teams is an essential part of fueling our success. With guidance from our mission, *Growth powered by people*, we have created the workplace we have todayone in which employees can thrive, strive, and succeed.
Lithia Motors, Inc., is one of the nation's fastest-growing automotive retailers listed on the Fortune 500 (NYSE: LAD). With multiple groups and nearly 300 stores, an international market, and coast-to-coast service, were proud to foster opportunity and advancement options in our workplace.
Our experienced teams and innovative ideas drive our success, and were looking for more talent to join us on the open road of achievement.

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