Internet Sales Manager

Responsibilities

• Understand and implement dealership sales process


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  Monitor and respond to all Internet leads in a timely manner following dealership process
  


• Generate appointments by means of proactive outbound prospecting, in an effort to qualify and market to potential customers


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  Be available to respond to email, text, and phone inquiries in a professional, well-spoken manner
  


• Check email and CRM text frequently and respond to inquiries immediately


• Assist customers in appropriate vehicle selection – be the product expert & sounding board


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  Provide vehicle information and direct customers to product information resources, including those available on the internet
  


• Quote pricing and inventory availability


• Maintain Customer Service Index (CSI), Gross Average and monthly units to dealership standards

Qualifications

• Previous automotive dealership experience


• Superior communication skills, both oral and written


• Outstanding organizational skills


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  Ability to stay strong and calm in a stressful environment; must thrive under pressure 


• Ability to work a structured schedule to maintain coverage for online inquiries