Internet Sales Specialist (AZ Sales) | High-Performance Automotive | East Coast Toyota

Position Summary

East Coast Toyota is seeking a high-performing Internet Sales Specialist to manage the entire customer journey — from the first digital inquiry to final delivery.

This is not a traditional BDC role.

We are looking for a professional who can engage, build value, structure deals, and close customers remotely, creating a seamless, modern buying experience before they ever walk into the showroom.

You will be responsible for owning your leads from A–Z, ensuring no opportunity is missed and every customer receives a high-level, professional experience.

What Makes This Role Different

• You are not just setting appointments — you are selling


• You will own the customer relationship from start to finish


• You will be expected to structure deals and secure commitments remotely


• You will play a direct role in gross profit generation and customer retention

Key Responsibilities

• Respond immediately to all internet, phone, and digital inquiries


• Build rapport and establish trust through phone, text, and email communication


• Conduct full needs assessments to match customers with the right vehicle


• Present vehicle options, pricing, and payment structures remotely


• Handle objections and guide customers through the buying process


• Ask for the deposit and secure the deal prior to showroom visit


• Coordinate showroom appointments for final delivery and paperwork


• Maintain complete and accurate CRM records for all interactions


• Follow up consistently to maximize closing ratios and customer retention


• Work closely with sales management to ensure deal structure and profitability

Performance Expectations & Accountability

• Manage high-volume lead flow with no missed opportunities


• Maintain strict CRM discipline and follow-up processes


• Drive appointment show rates and closing ratios


• Contribute to gross profit through proper deal structuring


• Execute consistent follow-up for unsold leads and past customers


• Support internal marketing efforts through database engagement and retention

What We’re Looking For

• Previous automotive sales or high-performing BDC experience required


• Strong phone presence and ability to build value remotely


• Proven ability to close, not just set appointments


• Highly organized and process-driven


• Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.)


• Strong written communication (text/email) skills


• Competitive, self-motivated, and results-driven mindset

Compensation & Benefits

• Aggressive compensation plan with strong earning potential


• Performance-based bonuses tied to appointments, shows, and sales


• Medical, dental, and vision benefits


• 401(k) retirement plan


• Paid time off


• Employee vehicle purchase program


• Career advancement opportunities — we promote from within

Why Join East Coast Toyota

• High-volume dealership with strong lead flow


• Modern digital sales environment with the tools to succeed


• Leadership team focused on performance, accountability, and growth


• Opportunity to build a long-term career in automotive sales

Schedule

Full-time position with evenings and Saturdays required.