Responsible for assisting with the service needs of the customer, as well as provide technical assistance that supports the objectives of
different business unit.
Client Service:
Client service support activities as necessary to meet the needs of our clients while providing exceptional and distinctive service
Support the new business and renewal processes including management of program business as assigned Act as a liaison with Account Managers, Risk Managers, and our Carrier Partners Handle client service requests and assist in activities involved with procuring and renewing insurance coverages Be proactive and provide exceptional and distinctive service Exhibit comprehensive insurance knowledge including but not limited to knowledge of each individual school’s products, and processes Participate in special assignments as requested by management
Technical Support:
Maintain current knowledge; demonstrate efficient use of our client management systems resulting in compliance with minimum levels of task activities on ImageRight Timely management of correspondence as required by department, including email and client document management system Knowledge of carrier websites including rating, billing, endorsements, and retrieval of loss runs, etc. Seize training opportunities to further personal and professional development Support team by building strong relationships and sharing knowledge and useful techniques
Personal Attributes:
Demonstrate attention to detail and accuracy as well as organized, self-starting and relationship building skills Ability to shift focus and manage time in order to prioritize work load and to meet time sensitive deadlines Lead by example Display strong verbal and written skills while communicating with your team
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