Interpreter - Dynamic Team

Program Specialist

Under general supervision, the Program Specialist (Coordinator) will support compliance with cultural and linguistic (C&L) state and federal regulatory requirements. The incumbent will assist in the development and/or implementation of cultural and linguistic services/activities, such as:

1) coordinate internal and external translation services, interpreter services of non-English languages including American Sign Language and alternative format requests;

2) coordinate the vending of professional translation and review services in one or more threshold languages;

3) plan and organize cultural competency training; and 4) research and analyze issues and make recommendations to enhance cultural and linguistic program and services.

Duties & Responsibilities:

Program Support
* Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
* Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
* Coordinates incoming language translation and/or reviews requests of member materials.
* Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.
* Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio and Large Print, with contracted vendors.
* Coordinates the vending of professional translation and review services in one or more threshold languages.
* Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding the C&L program.
* Reviews, researches and responds to member grievances related to contracted vendor issues.

Administrative Support
* Processes vendor invoices for translation and interpreter services timely and accurately.
* Reviews, analyzes, and interprets regulations and internal/external policies and procedures related to cultural and linguistic services. - (Essential)