Inventory & Fulfillment Manager

Job Title: Inventory & Fulfillment Manager

Compensation: $70K -$80K

Location: Bountiful, Utah

Status: Full-time

Benefits: Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount, life insurance 

About WholesomeCo: At WholesomeCo you are not just filling a seat, you are helping us constantly be better and improve. We look at each new hire as an opportunity to level up our company. Each new hire should bring a high level of transparency, communication, work ethic, curiosity, and balance out assertiveness while maintaining respectful dialogue with their coworkers. We hope we bring out the best in each person we hire and we hope each new hire will help us find innovative ways for us to be better in return. We want each employee to have an enjoyable experience at WholesomeCo by making each day enjoyable and setting time aside to have fun in group settings regularly. 

WholesomeCo is leading the movement to normalize cannabis as a natural path to health and wellness. Various medical cannabis services are offered, including statewide delivery to 99% of Utah's population, as well as retail, drive-thru, online pick-up services through its pharmacy in West Bountiful, an in-house built app for patients, innovative technology resources, cannabis cultivation, and cannabis processing of our constantly growing line of WholesomeCo branded products. Our vertically integrated company is well known for its technology-driven approach, our focus on data, and perpetual innovation. WholesomeCo is committed to improving medical cannabis accessibility by putting patients' needs first and guiding them along their personal cannabis journeys.

The Inventory & Fulfillment Manager will be a critical leader in our operation, responsible for overseeing all aspects of product fulfillment, inventory management, and logistics within WholesomeCo. This role requires meticulous attention to detail, a strong understanding of state cannabis regulations and the ability to optimize processes for efficiency, accuracy, and compliance. The ideal candidate will be a proactive problem-solver with a passion for creating seamless operational workflows.

Responsibilities include:

Inventory Management:

• Develop, implement, and maintain robust inventory control systems and procedures to ensure accurate tracking of all cannabis products (flower, edibles, concentrates, etc.) throughout the logistical supply chain.
• Conduct regular inventory audits and reconciliations, investigating and resolving discrepancies promptly.
• Monitor inventory levels, identify trends, and forecast demand to prevent stockouts and minimize overstock.
• Manage inventory rotation to ensure product freshness and minimize waste.
• Oversee the receiving, inspection, and proper storage of all incoming products and raw materials.
• Implement and maintain secure storage protocols for all cannabis products, adhering to all regulatory requirements.
• Utilize and maintain specific software throughout for accurate tracking and reporting 

Fulfillment Operations:

• Manage and optimize the order fulfillment process from order receipt to packaging and dispatch for wholesale, retail, and any other channels.
• Develop and enforce efficient picking, packing, and labeling procedures, ensuring accuracy and adherence to state standards and regulatory requirements.
• Coordinate with sales, production, and retail leadership teams to ensure timely and accurate order processing and delivery.
• Implement and manage quality control checks throughout the fulfillment process to ensure product integrity and customer satisfaction.
• Troubleshoot and resolve any fulfillment or inventory issues, escalating as necessary.

Compliance:

• Ensure strict adherence to all state and local cannabis regulations, including but not limited to inventory reporting, packaging, labeling, and transportation guidelines.
• Maintain accurate and up-to-date records for all inventory and fulfillment activities for audit purposes.
• Collaborate with the compliance team to stay informed of regulatory changes and implement necessary adjustments to processes.
• Implement and enforce robust security protocols within the inventory and fulfillment areas to prevent diversion and ensure product safety.
• Assist in preparing for and participating in regulatory inspections and audits.

Team Leadership & Development:

• Ensure effective communication and coordination with all managers, staff, and cross-functional teams to ensure proper operations of the company. 
• Train, mentor, and supervise a team of inventory and fulfillment associates.
• Set performance goals, conduct regular performance reviews, and provide constructive feedback.
• Foster a positive, productive, and safety-conscious work environment.
• Promote continuous improvement and professional development within the team.

Process Improvement & Technology:

• Continuously evaluate and improve fulfillment, inventory, and logistics processes to enhance efficiency, reduce costs, and improve accuracy.
• Identify and implement appropriate technology solutions to streamline operations.
• Develop and analyze key performance indicators (KPIs) to measure the effectiveness of inventory and fulfillment operations.
• Other job duties as requested

Qualifications:

• Bachelor’s Degree in Supply Chain, Business Management, Operations or other related fields are strongly preferred.
• 5+ years of leadership experience in operations, supply chain, and inventory management within cannabis, food, beverage, pharmaceuticals, or supplementals. 
• Proven expertise in process optimization, automation, and/or continuous improvement methodologies (Lean, Six Sigma, etc.).
• Exceptional leadership, team-building, and cross-functional collaboration skills.
• Ability to drive data-driven decision-making, with experience in KPI tracking, reporting, and performance optimization.
• Strong proficiency with data optimization software such as Excel/Google Suite etc 
• Must be able to sit, stand, kneel, and crouch for extended periods of time
• Must be able to occasionally lift totes containing product weighing up to 50 lbs
• Must pass a pre-employment/post-offer background check
• Must be 21 years of age or older

Benefits:

• Unlimited paid time off  (PTO)
• Paid holidays
• Employer paid 80% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• Employee Assistance Program (EAP)
• 401(k) with 100%  employer match up to 3% and 50% match for the following 2%
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off products plus 3-6% in WholesomeCo loyalty rewards for medication purchases

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.