Inventory Control Specialist

Inventory Specialist

Location: Naperville, IL

Dealership: Bill Jacobs Volkswagen

The Role at a Glance

Are you detail-oriented, customer-focused, and interested in launching your career in the automotive industry? As an Inventory Specialist at Bill Jacobs Volkswagen, you’ll play a key role in supporting both our Service and Sales operations by ensuring inventory accuracy, smooth vehicle flow, and a professional customer experience. This entry-level position offers hands-on exposure across departments and serves as a growth pathway into roles such as Service Advisor and other operational leadership opportunities.

Bill Jacobs Volkswagen is proud to be a multi-year winner of the J.D. Power Dealer of Excellence Award and the Volkswagen Wolfsburg Crest Club Award.

What You’ll Be Doing

• Deliver exceptional customer service by greeting guests professionally and assisting with basic service and transaction-related questions
• Accurately process customer payments and invoices using CDK (cash, credit, and check transactions)
• Reconcile daily cash drawers and maintain secure handling of all funds
• Stock in new and used vehicles, ensuring all documentation, keys, and deal jackets are accurate and complete
• Coordinate dealer trades, vehicle paperwork, and plate administration
• Support inventory audits and ensure system accuracy
• Enter used vehicles into Rapid Recon and support the reconditioning process to meet 72-hour turn expectations
• Coordinate with Service, Sales, Parts, Accounting, and Recon teams to keep vehicle flow moving efficiently
• Maintain professional workspaces including the customer waiting area and cashier counter
• Ensure compliance with privacy, security, and dealership policies at all times

What It’s Like to Work Here

At Bill Jacobs Volkswagen, we believe in developing people, not just filling roles. You’ll work alongside a supportive team in a fast-paced, customer-focused environment where your growth is encouraged and your contributions matter. We invest in training, mentorship, and internal promotion to help you build a long-term career in automotive retail.

What’s In It for You

Career Growth: Designed as a pathway into Service Advisor and other dealership roles

Training & Development: Comprehensive onboarding and on-the-job training

Supportive Team Culture: Collaborative, respectful, and growth-oriented environment

Competitive Compensation & Benefits, including:

Blue Cross Blue Shield of Illinois medical plans (PPO & HMO)

Dental, vision, life, pet insurance, identity theft protection, and legal plans

401(k) with company contribution

Generous PTO

Employee discounts on vehicles, parts, and service

Wellness programs for employees and family

Tuition reimbursement

What We’re Looking For (Must-Haves)

High school diploma or GED (or equivalent experience)

Strong customer service and communication skills

Basic math skills and comfort handling cash and transactions

Attention to detail and ability to follow procedures

Dependable attendance and punctuality

Ability to work in a fast-paced, team-oriented environment

Willingness to learn dealership systems (CDK, Rapid Recon)

Nice-to-Haves:

Prior customer service,