Inventory Specialist

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together! 

The Position:

As a retina inventory specialist, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role. 

The Role

Retina Inventory Specialist will support the clinic in maintaining retina medication inventory, medication reconciliation, patient assistance programs, and other related duties for all locations that provide Retina Services at Panorama Eyecare. Will also provide back up support for Retina Patient Advocate functions through communication and cooperation with provider Lead Technicians and clinical leadership. 

The function of a retina inventory specialist should serve to ease the administrative burden on clinical staff and provide patients with a liaison between themselves and clinical support staff members, internal & external Providers. 

Major Responsibilities:

• Procurement of Specialty Medications (PAP, Buy and Bill, and Samples) 
• Vendor/Pharma Relations 
• Daily reconciliation of retina medications utilizing RetinaOS 
• Weekly and monthly inventory counts, ensure compliance for all retina locations 
• Maintaining adequate supply levels to ensure continuity of care 
• Navigation of supply chain shortages and shipping delays 
• Product replacement for wasted, expired, and spoiled medications 
• Partnership with RCM department to resolved reconciliation concerns  

Secondary Responsibilities:

• Coordinate with Lead Technician on Patient/Provider Communication Facilitation 
• Monitoring of All Forms of Patient Communication 
• Assist with Triage of Ocular Emergencies and Coordinate with On-Call Provider’s Lead Technician 
• Assist with copayment program enrollment and benefits investigations 
• Provide Specialty-Specific Administrative Support to Lead Technicians 
• Other duties as assigned. 

Additional Responsibilities / Cross-Training Expectations 

• Cross-train in the Retina Patient Advocate role to serve as backup support, including taking patient payments, understanding insurance coverage, and assisting with patient billing questions. 
• Cross-train in the Retina Patient Service Coordinator (PSC) role to provide backup coverage for patient calls and concerns, including triaging calls to schedule, reschedule, or appropriately assist patients. 
• Manage oculoplastic medications, including ordering, reconciling inventory, and maintaining appropriate par levels. 
• Support continuity of patient care by providing coverage across roles as needed to ensure timely patient assistance and clinic operations. 

Who You Are

Performance/Skills Requirements:

• Knowledge of basic computer skills and application software.   
• Demonstrates exceptional knowledge, use and documentation skills of both EPM and EHR.  
• Ability to remain calm in stressful situations and/or when working with a difficult patient or co-worker. 
• Demonstrated ability to multitask.  
• Demonstrated ability to apply critical-thinking skills. 
• Demonstrated ability to problem solve. 
• Above average time management skills. 
• Exceptional attendance and punctuality. 
• Gives and welcomes feedback. 
• Demonstrated knowledge of English grammar and spelling. 
• Effective in establishing and maintaining working relations with patients, staff members, and physicians.   
• Exceptional customer service skills including the ability to alleviate anxiety in a patient. 
• Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance). 

Education/Certifications/Experience:

• High school diploma or GED. 
• Previous experience in a medical office setting preferred. 
• Word processing/computer scheduling experience. 
• Knowledge of typical office work environment. 
• Previous customer service experience required. 

Physical Demands:

• Ability to sit for long periods of time with frequent stooping and stretching. 
• Ability to lift up to 25 pounds. 
• Requires the ability to distinguish letters or symbols.   
• Requires eye-hand coordination and manual dexterity. 
• Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort.     
• Ability to perform extended use of physical or soft phones and computer keyboarding without pain or discomfort. 

Additional Job Details

•  This position will be based at our Precision location at 3151 Precision Dr. Fort Collins, CO 80528, with travel to other clinics at the Eye Center of Northern Colorado as needed, including: Prospect-1725 E Prospect Rd, Fort Collins, CO 80525,  Greeley-1701 61st Ave, Greeley, CO 80634, Centerra- 6125 Sky Pond Dr, Loveland, CO 80538, and Skyline- 2555 E 13th St # 225, Loveland, CO 80537    
• This is a Full-Time Position. 
• The wage range for this position is $20-23/hour

Growth Opportunities 

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.  

Our Employee Perks 

• PTO Accruals Start at 3 Weeks  
• Comprehensive Medical and Dental Insurance  
• Company Paid Optical Allowance 
• Company Paid Routine Eye Care 
• Short Term and Long-Term Disability Insurances 
• Educational Allowance 
• Generous Paid Holiday Program 
• 401K With Company Match 

Join Our Team! 

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well-being shine!  

EEOC 

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.