Investment Bank and Wholesale Credit Risk - Business Manager - Vice President

Help shape how our teams learn, grow, and stay resilient. In this role, you will lead high-impact programs that strengthen workforce readiness, operational continuity, and business performance. You will partner closely with senior leaders and cross-functional teams to deliver seamless training experiences and actionable insights. Your work will improve how we plan capacity, manage costs, and execute strategic initiatives across the organization.

As a Business Manager, Vice President in Investment Banking and Wholesale Credit Risk, you lead training program management, workforce location planning, business resiliency, budgeting and forecasting, and strategic initiatives. You partner with senior leaders, Business  Managers, Human Resources, Learning and Development, Recruiting, and Operations to execute priorities with strong governance and clear communications. You help us simplify processes, strengthen controls, and improve reporting through automation and continuous improvement. You bring a collaborative, inclusive approach and translate data into insights that support informed decisions.

Job Responsibilities

• Lead execution of Analyst and Associate development programs, ensuring delivery against key milestones and timelines. 
• Manage the IB & WCR training portfolio, including enrollment, onboarding, communications, and program delivery. 
• Partner across Learning, HR, Campus Recruiting, Business Management, and onboarding teams to drive a seamless participant experience. 
• Oversee training operations, logistics, travel, budget management, forecasting, accruals, and process improvements. 
• Drive workforce planning and location strategy through headcount analytics, capacity planning, occupancy insights, and cost analysis. 
• Partner with senior stakeholders to execute workforce relocations and deliver executive reporting, dashboards, and strategic insights. 
• Own and enhance the Business Resiliency Framework, ensuring effective governance, oversight, and accountability. 
• Collaborate with businesses and Controls Management to support resiliency risk management, issue resolution, and action plan execution. 
• Produce executive-level reporting on business performance, emerging risks, thematic reviews, and strategic recommendations. 
• Support budgeting, forecasting, EMR governance, business reviews, and performance analysis in partnership with Business Management and P&A teams. 
• Drive strategic initiatives, automation, process improvements, stronger controls, and data quality enhancements to improve operational efficiency and employee experience.

Required qualifications, capabilities, and skills

• Proven program and project management experience coordinating complex, cross-functional initiatives.
• Advanced analytical and reporting skills, with the ability to translate data into clear, actionable insights.
• Strong problem-solving skills, including the ability to structure ambiguous issues and deliver practical recommendations.
• Excellent written and verbal communication skills, including executive-ready messaging.
• Demonstrated experience creating executive-level presentations that translate insights into compelling narratives.
• Experience managing training programs, workforce planning, onboarding processes, or business management responsibilities in a financial services environment.
• Demonstrated ability to manage multiple priorities, influence stakeholders, and execute with attention to detail in a fast-paced environment.
• 5+ years of relevant experience in program management, business management, workforce planning and training operations.

Preferred qualifications, capabilities and skills

• Experience in risk management, compliance, or a related control environment within financial services