Investor Service Analyst

This position will be posted for a minimum of five calendar days internally.  All internal applicants are required to inform your current supervisor/manager prior to applying.  Internal applicants are required to be in "good standing" in your current role, which is defined as a performance rating of Good Performance or higher. You cannot be on a current performance improvement plan or written warning for any reason and must have been in your current role for a minimum of 6 months, unless otherwise approved for an early transfer by your current leader and Human Resources.

Your opportunity

• Provide world class service within our call center by applying industry and company knowledge to our investors’ needs


• Answer account questions, process purchase, redemptions, exchanges and other account transactions over the phone


• Help investors navigate and trouble shoot online issues utilizing your trained expertise of the Janus Henderson website


• Identify and seek marketing campaign opportunities


• Resolve problems and correct complex errors identified by the investor or representative


• Meet & exceed productivity and quality metrics of call scoring


• Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations


• Generous Holiday policies


• Paid volunteer time to step away from your desk and into the community


• Support to grow through professional development courses, tuition/qualification reimbursement and more


• Maternal/paternal leave benefits and family services


• Complimentary subscription to Headspace – the mindfulness app


• Discounted membership to ClassPass and other health and well-being benefits


• Unique employee events and programs including a 14er challenge


• Complimentary beverages, snacks and all employee Happy Hours

Must have skills

• College degree OR equivalent work experience preferred


• FINRA SIE, Series 6, and 63 licensed (must be obtained within 9 months of hire)


• Excellent interpersonal skills and a dedication to providing world class customer service


• Ability to adapt to investor communication style while servicing our diverse client base


• Strong willingness to learn and ask questions


• Must have a high degree of self-motivation and ability to be self-sufficient in utilizing available resources


• Attention to detail and ability to exercise discretion and judgement in helping investors by applying our processes, policies, and procedures


• Must be proficient in service, retirement, and product related questions within 9 months of hire or contract conversion


• Ability to work 40-hour work week, Monday through Friday 7 am – 4pm with occasional mandatory overtime

Supervisory responsibilities

• No

Potential for growth

• Mentoring


• Leadership development programs


• Regular training


• Career development services


• Continuing education courses

Compensation information

The hourly range is $21.00 - $26.00 which is equivalent to $43,000 - $54,000. This range is estimated for this role. Actual pay may be different. This role will be posted through Feburary 20, 2026. 

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [email protected].

#LI-CW1 #LI-Hybrid

Annual Bonus Opportunity:  Position is eligible to receive an annual discretionary bonus award from the profit pool.  The profit pool is funded based on Company profits.  Individual bonuses are determined based on Company, department, team and individual performance. 

Benefits:  Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits.   To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.