Investor Services Associate

About GP Fund Solutions:

GPFS is the fund administrator of choice for a wide range of clients in the US, UK, and EU. Every day, with every decision and every client interaction, our values serve as guideposts, to improve the quality of our work, and strengthen our employee and client relationships.

As a business that is all about people; culture isn’t an initiative, it’s an innate value that’s critical to every decision we make. At GPFS, people come first.

At GPFS, diversity is a source of strength, both from our people and ideas. GPFS is a collaborative team-oriented organization where we support each other both personally and professionally. Our culture is defined by our behavior, our curiosity and our support of innovative ideas and perspectives.

Our inclusive culture supports and encourages our team members to try new things, share ideas openly and always ask the question why. It brings us together and makes the team stronger by inspiring all to connect, belong and thrive.

About Employee Benefits:

At GPFS, we are committed to supporting our employees' well-being and financial security. Our benefits include:

• Medical, Dental, & Vision Insurance – We offer a multitude of competitive medical, dental, and vision insurance plans to help you find the coverage you need.


• Company-Paid Life Insurance – Financial security for you and your loved ones with fully covered life insurance.


• PTO & Sick Time – In addition to the major Holidays that GPFS recognizes, our PTO & Sick Time policies provide flexibility for rest, personal time, vacation, and illness. We strive to empower our teams to recharge and stay at their best, both professionally and personally!


• 401k – We want to help you invest in your future with our 401k plan!


• Hybrid Scheduling - After new hires surpass their probationary period, they are able to partake in our hybrid scheduling.


• Office Amenities!

Position Summary:

The ideal candidate for this position would be an enthusiastic and motivated individual who works well in a team setting. The Client Services Associate role is dynamic, fast paced and critical to the overall client service framework. Responsibilities included maintenance of financial and non-financial data, administration of investor deliverables and preparation of various documents and reconciliations. The Client Services team works closely with the Financial Reporting team to ensure client service level agreements are being met and exceeded.


Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Initial entry of non-financial data sourced from original documentation.
• Changes to investor and investment non-financial information.
• Coordination and/or preparation of monthly reconciliation.
• Communicating with clients and other GPFS team members to receive open items, clarify requests and provide real-time status updates.
• Uploading of documents and creation of campaigns within various industry-specific online portals, including coordinating with internal teams on timing and completion.
• Support and/or review the completion of projects addressing client requests or internal operational objectives.
• Development and coordination of initial CRM data from original documentation.
• Data extraction and entry into templates and systems.
• Support of data migration projects.
• Development of schedules used by Financial Reporting teams.
• Conducting screening for new investors.

Required Education and Experience:

• Associate degree in Accounting, Finance, or related field of study.
• 1+ years of administrative or other related experience.
• Proficiency with software related products such as Microsoft programs (Excel, Word, Outlook, Teams and OneNote).

OR

• Bachelor's degree in Accounting, Finance, or related field of study.
• 0+ years of administrative or other related experience.
• Proficiency with software related products such as Microsoft programs (Excel, Word, Outlook, Teams and OneNote).

Competencies:

• Strong interpersonal skills with the ability to collaborate effectively in a dynamic team environment.
• High integrity, credibility, and a strong commitment to the company’s mission and values.
• Adaptability and multitasking ability, thriving in a fast-paced and evolving environment.
• Excellent organizational and time management skills, with a proven ability to handle multiple priorities.
• Strong analytical skills, with the ability to research, troubleshoot, and resolve complex issues.
• Effective communication skills, both written and verbal, to interact with various stakeholders.

GPFS Vision:

Our purpose is to create enduring relationships with our employees and clients by consistently delivering exceptional opportunities and service.

GPFS Value Statement:

Investing in people and culture.

GPFS Core Values:
Camaraderie - Being supportive of one another and celebrating each other’s successes.
Excellence - Consistently delivering exceptional work and going above and beyond.
Empowerment - Fostering a deep sense of agency and ownership over one’s choices and actions.
Innovation - The drive to think differently and solve problems creatively.
Inclusion - Recognizing individual’s unique strengths and perspectives with mutual trust and respect.

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