Investor Services Supervisor

The Investor Services Supervisor is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.

Primary Responsibilities Will Include  

• Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.


• Coordinate and/or review investor on-boarding documentation (Subscription, Tax, and AML documentation)


• Coordinate and/or review subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)


• Coordinate and/or review changes to investor records across multiple internal and external systems


• Coordinate and/or review ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors


• Coordinate and/or review investor audit confirmations and monthly recurring deliverables


• Coordinate, disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms


• Ensure the accurate tracking of incoming capital call wires and prepare capital distributions payments across various client accounts


• Responsibilities include supervision, training, and evaluation of associates and senior associates, manage and collaborate on workflow and/or processes associated with client requests, deliverables.


• Monitor incoming correspondence, manage task assignments, and manage associate workloads


• Ensure all work is completed in line with the service level agreement


• Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors


• Ensure deliverables are executed in line with Gen II best practices, policies, and procedures


• Participate in special projects


• Operate efficiently in a deadline-driven, high volume, and everchanging environment

Qualifications and Skills

• Bachelor’s degree in Business Administration or Economics is a plus


• 4+ years’ experience in the financial services Industry, including 2+ years supervisor experience


• Proficiency with Microsoft 365


• Private Equity or Hedge Fund Investor Services background a plus   


• Demonstrate strong customer service/client relationship skills


• Ability to manage multiple tasks and projects with differing deadlines


• Impeccable attention to details


• Excellent verbal and written communications


• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus Experience with Allvue CRM a plus

What we offer  

• A challenging and rewarding role in a fast growing organization


• Opportunities for personal and professional career development


• Great working environment, competitive salary and benefits


• Opportunity to be part of an industry leading team known for service excellence

The salary range for this position $95,000-$125,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.

Work Arrangement

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.

About the Company 

Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with 14 offices across the US, Canada and Europe. Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts. 

Key Facts:

• Administering over $1T in assets


• Servicing nearly every significant investor in the asset class


• Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification, ensuring confidence in our processes and operating model


• The most experienced and best performing team in the industry

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