ION Trading Support Analyst

With over 7,000 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation through technology, data, and innovation. We’re proud to be a Certified Great Place to Work and are on track to reach €1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful: Positive Innovation—leveraging technology to benefit people and society.

Join us and be part of meaningful change!

Location: Midtown Manhattan, NYC (Hybrid – at least 3 days onsite/week)

Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

Our client, a leading international bank, is seeking an E-Trade Application Support Analyst. 

The team is responsible for supporting globally the ION platform. The key focus is to provide BAU production support issues/user inquiries and align processes and procedures with the global support teams: to ensure current service agreements are met and requirements are successfully implemented, also to establish a high level of quality for the production systems supporting the FI businesses.

This role is a front office analyst for the New York team. 

Role and responsibilities

• Deliver day-to-day support for ION trading systems, ensuring platform stability.
• Troubleshoot and resolve production issues affecting trading operations.
• Work closely with various teams to support seamless integration across systems.
• Monitor application state and input/output data correctness throughout the day, hand-over with follow-the-sun support teams
• Ensure that all application support logs are fit for purpose

#LI-ASD

Qualifications 

• Bachelor degree in Computer science, Engineering, Finance or Quantitative finance
• Candidates must have relevant experience in a similar role. They must be experienced in providing support as part of a team, and have practical understanding of the criticality of trading applications.
• Min 3+ years of relevant experience 
• Good Knowledge of ION Trading systems, fixed income, and FX products.
• High motivation to learn a huge and complex environment

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💵 The salary range for this role is US$100,000 - US$140,000. We can also work on C2C.
• 💸401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD
• 🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.