ISAC Service Coordinator

Title:
Service Coordinator 

(Full Time Position) 

Status:
Non-Exempt 

Supervisor:
Service coordination Supervisor 

JFCS Pittsburgh  

Founded in 1937, JFCS was voted one of Pittsburgh’s best places to work for 10 years running. We are committed to helping people of all ages and backgrounds through life’s changes and challenges. We do this by providing comprehensive, innovative and compassionate social service programs for everyone who walks through our door and throughout the Greater Pittsburgh region. 

Position Summary: 

Responsible for intakes, individual assessments, coordination, and monitoring of the delivery of service coordination to high-needs refugee/immigrant populations with language and cultural barriers including: case assessments and management, referrals/coordination to social service, medical, and government agencies (etc), and linkages with interpretation assistance and English classes to promote long-term self-sufficiency.  Responsible for entering information into program IT system.  Individual will supervise navigators, trained natural helpers from clients’ communities, who will connect people to services.  

Duties and Responsibilities: 

• Screen/meet with clients to determine and assess gaps in service, English proficiency level, medical needs, social service and other needs, provide referrals, develop service coordination plans and track progress on a regular basis. 

• Develop individual plans, both short-term and long-term, to include, whenever possible, development of English proficiency as well as building competence in accessing services independently. 

• Become trained in the Conferencing and Teaming service provision model; competent in using this practice model as appropriate. 

• Coordinate services and referrals with partner agencies, county human service providers, schools, healthcare and government entities, etc. 

• Coordinate activities of navigators/interpreters and assure proper documentation. 

• Take part in staff development and training opportunities. 

• Collect and record data, producing measurable outcomes data, as appropriate.  

• Participate in delivery of training to external service providers and outreach to client/immigrant communities. 

• Other duties as needed.  

Qualifications: 

• Bachelor’s Degree in social service, education or related field. (Masters Degree a plus.)  

• Minimum 3 years of experience with immigrant services, service coordination or other social service. 

• Familiarity with IT systems.  

• Alert to cross-cultural differences in dealing with foreign-born clients, able to behave in culturally sensitive manner and to respond appropriately to the cultural characteristics of the clients. 

• Proficiency in another language a plus.  

• Excellent team player with organizational and communication skills. 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at times.