ISG Business Enablement & Operational Excellence Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

The Business Enablement and Operational Excellence Manager will support strategic initiatives across Wealth Management with a focus on Operational Excellence, Pricing Strategy & Analytics, and AI Innovation. This individual will partner closely with Operations, MLSN, and business stakeholders to identify opportunities to improve processes, enhance advisor and client experiences, mitigate risk, and deliver analytics-driven insights that support business growth and informed decision-making.

The role combines strategic thinking, analytical rigor, and cross-functional collaboration to drive operational improvements, support pricing initiatives, and advance the adoption of Artificial Intelligence tools and capabilities across the organization.

Responsibilities:

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Drives Operational Excellence Initiatives by partnering with Operations, MLSN, and cross-functional stakeholders to identify process inefficiencies, solve complex business challenges, improve client and advisor experiences, and mitigate operational risk.
• Supports Wealth Management Pricing Strategy through the development of analytics, reporting, and business insights that inform strategic pricing decisions, monitor business performance, and identify opportunities to drive growth and profitability.
• Delivers Executive-Level Analytics and Reporting for Wealth Management senior leadership, field executives, and Financial Advisors, translating complex data into actionable insights that support decision-making and business strategy.
• Advances AI Innovation and Adoption by supporting initiatives designed to expand the use of Artificial Intelligence across Wealth Management. Partners with business and support teams to identify AI use cases, promote adoption of approved AI tools and resources, develop metrics and reporting, and help drive efficiencies through innovative technology solutions.
• Leads Cross-Functional Problem Solving by collaborating with business leaders, operations teams, and support partners to evaluate issues, assess impacts, and implement scalable solutions that improve business outcomes.
• Performs Strategic Business Analysis to identify trends, evaluate performance, measure results, and uncover opportunities that support business priorities and operational objectives.
• Supports Business Transformation Initiatives through project execution, stakeholder engagement, change management, and coordination across multiple business partners to ensure successful delivery of strategic objectives.
• Develops Executive Communications and Presentations that effectively communicate key findings, business impacts, recommendations, and progress against strategic goals.

Required Qualifications:

• 5+ years of experience in Wealth Management, Financial Services, Business Strategy, Operations, Analytics, Consulting, or a related field.
• Demonstrated ability to lead complex initiatives across multiple stakeholders and business functions.
• Strong analytical, problem-solving, and strategic thinking skills.
• Experience developing executive-level reporting, dashboards, and presentations.
• Familiarity with pricing strategy, business analytics, operational excellence methodologies, and process improvement.
• Knowledge of emerging Artificial Intelligence technologies and a strong interest in driving AI adoption and business transformation.
• Excellent communication, relationship management, and influencing skills.
• Ability to translate complex business challenges into practical, scalable solutions.
  

Skills:

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 525 Washington Blvd (NJ2525), US - NJ - Pennington - 1600 American Blvd - Hopewell Bldg 6 (NJ2600)

Pay and benefits information

Pay range$140,700.00 - $200,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.