ISP Relationship Specialist

ISP Relationship Specialist

CLASSIFICATION: Exempt

LOCATION: Cedar Rapids, IA or remote from one of the following states - Iowa, Georgia, Utah, Missouri, Arizona, Texas, or Florida.

EDUCATION: Bachelor’s degree in business-related field or equivalent experience

EXPERIENCE: 4+ years' experience preferred

Who We Are Looking For

CCR Technologies builds and delivers innovative technology solutions and products for partners local and across the globe.

We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. The ISP Relationship Specialist will implement sourcing plans and tactics in-line with effectively managing the assigned portfolio and associated activities. An important aspect of this role is maximizing supplier performance within its service and solution portfolio while supporting the business strategy and identifying innovative technology opportunities intended to grow the business.

What You’ll Accomplish and Experience

• Serve as a primary point of contact with carriers and vendors
• Navigate and manage various information within multiple vendor portals
• Utilize and optimize the current carrier/vendor onboarding process
• Drive resolution of any escalations and issues affecting other departments such as strategic pricing, service delivery, service assurance/network operation center, product management and finance/billing
• Identify and implement cost-saving initiatives to enhance efficiency and reduce expenses
• Engage in negotiations to strengthen and maximize CCR’s partner relationships
• Monitor, manage and support adherence to contract terms and conditions
• Maintain and improve documentation standards and requirements
• Spearhead reporting on carrier/vendor performance, ensuring provisioning, repair and billing SLAs are consistently achieved
• Enhance efficiency through cross-departmental collaboration and process improvements
• Act as the escalation point for resolving service issues with carriers and vendors
• Attend and represent CCR at any trade shows and network at other events, as necessary

Desirable Previous Experience

• Prior experience in the telecommunications industry
• 4+ years in a similar role with existing carrier/vendor relationships
• Proven ability to build and maintain long term vendor partnerships
• Strong skills in contract and pricing negotiation
• In depth knowledge and understanding of contract and carrier/vendor management principals
• Excellent interpersonal skills and relationship-building abilities
• Demonstrated capacity to drive results independently with minimal supervision
• Team-oriented with a creative approach to problem-solving
• Ability to multitask, quick problem-solving and adapting in dynamic situations

Why CCR

CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA.  

Our achievements include: 

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
• Nationally recognized as “Great Place to Work” – 10 years in a row
• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
• 13x top 100 listing on MSPMentor 501 internationally
• Nationally awarded Platinum HIRE Vets Medallion 
• 4x TAI IT Service Provider of the Year  

Learn more about CCR and our values: https://ccr.net/about-us/

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career. 

Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc