IT Administrator

About YSI

Yellow Social Interactive is a dynamic and innovative leader in the social gaming industry, dedicated to creating engaging and interactive experiences across various platforms. Our commitment to excellence and creativity sets us apart in the market.

We seek exceptional, talented individuals who aim for excellence. With offices in Gibraltar, Antigua, and bases in Malta and the Philippines, plus a global remote team, we welcome motivated people capable of building and scaling business functions.

Job Purpose

YSI is looking for an IT Administrator who is hands-on, resourceful, and eager to grow within a fast-moving technology environment. You’ll be the first point of contact for IT support across the business—resolving technical queries, documenting repeatable processes, and helping ensure staff stay productive and secure.

This is an ideal role for someone who is not only comfortable troubleshooting across devices and tools but is also curious, self-driven, and confident creating internal support documentation (how-to guides, FAQs, playbooks). You’ll learn on the job, collaborate with global colleagues, and gain exposure to key platforms like Google Workspace, Jira, and Confluence.

Areas of Responsibility

• Act as the front-line responder to IT issues, ensuring timely and effective support for internal users.
• Troubleshoot hardware/software problems across macOS, Windows, and mobile devices.
• Provide support for tools such as Google Workspace, Slack, VPN/Zscaler, 1Password, and productivity apps.
• Manage user lifecycle tasks including account creation, access provisioning, and deactivation.
• Coordinate with vendors for device setup, hardware replacements, or MDM configuration (e.g., JumpCloud, NinjaOne).
• Escalate more complex issues while clearly documenting troubleshooting steps and recommendations.
• Create and maintain internal documentation such as support guides, onboarding instructions, and FAQs.
• Monitor support ticket queues and ensure response and resolution SLAs are being met.
• Proactively look for ways to improve IT support workflows, user experience, and system reliability.

Requirements

• 1+ year of experience in an IT support or helpdesk role (Level 1 or similar)
• Ability to learn new systems quickly and adapt in a fast-paced, agile environment
• Familiarity with ticketing/documentation systems such as Jira and Confluence
• Comfortable working across macOS, Windows, Google Workspace, and collaboration tools like Slack or Google Meets, and others
• Strong attention to detail and willingness to create internal guides, knowledge base entries, and user-facing support material
• Demonstrated troubleshooting skills with a customer-first mindset
• Proactive, resourceful, and unafraid to escalate when needed
• Passion for tech, people, and continuous improvement
• Occasionally work on-call shifts, depending on business needs

• Competitive salary
• Private Health Insurance
• Flexibility to work remotely on occasion
• Training & Opportunities for professional development
• Dynamic and collaborative work environment
• Performance Bonus

Join our team and contribute to creating a vibrant and supportive social gaming community! If you are a proactive and player-focused professional, apply now and be part of our mission to provide exceptional player experiences.