IT Administrator

POSITION SUMMARY: The IT Administrator manages and maintains our organization's technology infrastructure. The go-to person for all things IT — keeping systems running, users supported, and data secure.

REPORTS TO: Chief Compliance Officer

SUPERVISES: N/A

ESSENTIAL RESPONSIBILITIES:

• Install, configure, and maintain servers, workstations, networks, and software applications.
• Monitor system performance and ensure high availability and reliability of IT infrastructure.
• Manage user accounts, permissions, and access controls (Active Directory, Microsoft 365)
• Provide helpdesk support to end users across departments.
• Administer backup, disaster recovery, and business continuity procedures.
• Maintain network security including firewalls, VPNs, and patch management.
• Manage Microsoft Office 365 (especially TEAMS and EXCEL)
• Document IT procedures, asset inventory, and network topology.
• Evaluate and recommend new technologies to improve efficiency and security.
• Manage VOIP systems and company cell phones.
• Route, pull, terminate network and low-voltage cabling, in accordance with industry and facility requirements.
• Regular and timely attendance is an expectation of the position.
• Follow the 5S foundations for deploying lean production tools and processes.

EDUCATION AND/OR EXPERIENCE:

• 3 years of IT administration or systems support experience.
• Proficiency with Windows Server and desktop environments
• Hands-on experience with networking 
• Familiarity with virtualization
• Strong troubleshooting and communication skills
• Associate's or bachelor’s degree in IT, Computer Science, or related field — or equivalent experience
• Travel

COMPETENCIES:

• CompTIA A+, Network+, Security+, or Microsoft certifications
• Experience with ticketing systems 
• Knowledge of cybersecurity frameworks and compliance
• Self-starter that takes initiative with high attention to detail.
• Strong interpersonal, communication, and organization skills.
• Ability to multitask and adhere to deadlines.
• Technical Skills: Windows server, active directory, Microsoft 365, Azure, Virtualization, TCP/IP, DNS/DHCP, VPN/Firewall, VLAN, PowerShell, Backup & DR, Help Desk, Linux

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Physical Activity: Talking, hearing, repetitive motion, stooping, crouching, standing, walking, lifting, climbing stairs and ladders.
• Physical Requirements: Sedentary work. Involves sitting most of the time.
• Visual Acuity: ability to determine the accuracy, neatness, and thoroughness of the work assigned to make general observations of facilities.

CORE VALUES:? 

• Service – Striving to provide the best experience for our customers and suppliers by making intentional actions and decisions to benefit others.?? 
• Organization – Possessing a fanatical commitment to operating clean, consistent, and efficient facilities.?? 
• Growth – Dedication towards continual improvement within our journey to become a better company.? 
• Pride – To be proud of, and believe in, our company and the products and services we provide.??