IT Adoption and Change Management SME

IT Adoption and Change Management SME

The Opportunity: 

Work as a subject matter expert, applying expertise in and technical knowledge of research, process definition, interfacing, and training with the client and contractor teams supporting DoW customer with tailored digital solutions. Incorporate program information, maintenance, and technical data into the solution. Work directly with the organization and integrated product teams, establish contacts at each location, and provide oversight for those locations. Maintain responsibility for creating and managing user accounts and permissions, including providing program training to users, as necessary, ensuring configuration data within the solution, and making experience-based recommendations for improvement to project leadership. Share expertise with other SMEs through leadership and mentoring. Apply expertise while expanding project management skillsets.

What You'll Do:

• Training Delivery: Prepares and delivers user training through classroom, over-the-shoulder, or virtual sessions for both existing and newly released modules.
• Change Management and Onboarding: Leads change management and onboarding processes to ensure successful adoption across the customer base.
• System Testing and Verification: Conducts testing, validation, and verification of system capabilities both pre- and post-user acceptance.
• Requirements Gathering: Leads comprehensive requirements gathering through customer engagements, translating business objectives into actionable features and functionalities.
• Refinement of Development Requirements: Drives iterative refinement and finalization of development requirements, ensuring they align with customer needs.
• Development Road Map Management: Maintains a prioritized development roadmap that reflects evolving customer expectations and strategic goals.
• Data Management Support: Supports system population, data management, and data integrity activities.

Join us. The world can't wait.

You Have:

• 8+ years of experience with providing dedicated support to the Senior DOD
• 2+ years of delivering and facilitating training, including virtual and in-person
• Experience in working with software development teams, software applications, or data management systems
• Ability to use software products, including Microsoft Office and Outlook and information systems
• Ability to develop a long-term strategic communication plans
• Ability to work with external stakeholder groups and present to senior ranking officials confidently
• Ability to support V&V efforts for software development teams
• Secret clearance
• Bachelor's degree

  

Nice If You Have: 

• Experience supporting OUSW
• Top Secret clearance
• Master's degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.