IT Analyst CMS test

Job Location: ​Parsippany​

About the Role:

We’re looking for a proactive and detail-oriented IT Analyst to join our team and help us deliver smooth, secure, and reliable technology services across the business. This role is ideal for someone who enjoys solving problems, supporting colleagues with day-to-day tech challenges, and keeping systems running at their best. You’ll be part of a collaborative IT function that values curiosity, continuous improvement, and the practical application of tech to real business needs.

Main Responsibilities:

In this role, you’ll work closely with users to provide first- and second-line support, helping resolve hardware, software, and network issues efficiently and with empathy. You'll help manage user access, monitor systems, and contribute to the implementation of new tools or upgrades. You’ll also support regular IT maintenance tasks, document solutions for common issues, and play a key role in ensuring data security and operational continuity.

About You:

You’re someone who understands how IT supports business goals and takes pride in making things work behind the scenes. You’re comfortable navigating both Windows and cloud environments, can troubleshoot confidently, and enjoy translating technical details into simple language. You know your way around common workplace systems and tools, and you’ve had hands-on exposure to solving real-life tech issues — whether in formal roles or informal settings. A structured approach, a desire to learn, and a natural customer-service mindset will help you thrive here.

Our Benefits & Perks:

Here is the example text for the BENEFITS AND PERKS OF THIS JOB. We will include here a generic link to the Global page for Benefits, but the careers site will intelligently display a link to a local benefits page if there is one existing for the country of this job. Here is a link to the benefits in Ferrero USA: https://www.ferrerocareers.com/us/en/our-benefits

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About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here: https://www.ferrero.com/int/en/people-planet/empower-people/diversity-equity-inclusion-ferrero