IT Analyst I- Enterprise Platforms

Key Responsibilities

• Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.


• Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.


• Manage platform configuration, user access, licensing, workflows, and integrations.


• Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.


• Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.


• Create and maintain technical documentation, knowledge articles, and support procedures.


• Participate in platform upgrades, implementations, and continuous improvement initiatives.

Required Qualifications

• Experience supporting business applications, SaaS platforms, or enterprise technologies.


• Strong troubleshooting, analytical, and problem-solving skills.


• Experience working with vendors and business stakeholders.


• Strong communication, organization, and customer service skills.

Preferred Qualifications

• Experience with SharePoint, Microsoft 365, ServiceNow, or similar enterprise platforms.


• Experience managing software licensing, subscriptions, and vendor relationships.


• Experience with AI, automation, chatbots, or knowledge management solutions.


• Experience working in a manufacturing or enterprise environment.


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  Associate degree in Information Technology, Business, Information Systems, or a related field, or equivalent work experience.
  
  

What Success Looks Like

• Enterprise platforms are stable, secure, and well maintained.


• Users receive timely and effective support with a strong focus on customer experience.


• Vendor relationships, software licensing, contracts, and renewals are effectively coordinated.


• Documentation and platform configurations remain current and accurate.


• AI-powered solutions continue to improve employee self-service and support efficiency.


• Opportunities for automation and platform improvements are identified and implemented.

We value our employees by providing:

• Competitive compensation based on skills


• Industry leading health, dental, and vision plans


• Generous 401 (K) savings and profit sharing


• On-site UW Health clinic, fitness center, and walking paths


• Education assistance and internal training programs


• Electric vehicle charging


• Maternity & paternity leave


• Interested in learning more on our robust benefits package we offer? Click here!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration.  All drug testing will be conducted in accordance with federal and state laws.