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IT Application Support Specialist II

icon building Company : Fond Du Lac Band Of Lake Superior Chippewa
icon briefcase Job Type : Full Time
icon geo-alt United States

Job Description - IT Application Support Specialist II

Description
Division/Department: Information Technology/Systems
Location: Fond du Lac Tribal Center – As Designated- Onsite
Reports To: Information Technology Supervisor
Probationary Period: 90 days – Full time
FLSA Status: Non-Exempt (hourly)
Classification: Child Related CB
Driver’s License: Level 1 – Driver’s License Required
Rate of Pay:  $26.95 - $30.32


Responsibilities


  • Maintain, analyze, troubleshoot, and optimize Enterprise/Gaming or Programs/ Health Care applications with minimal supervision.

  • Serves as a technical escalation point for complex application issues.

  • Lead root cause analysis for recurring or high-impact application issues and recommend long-term solutions.

  • Document and maintain detailed application workflows, integrations, dependencies, and data flows.

  • Coordinate, plan, and lead application upgrades, patches, and version changes, including testing and rollback planning.

  • Act as the primary technical liaison with third-party vendors for advanced troubleshooting, support cases, and system improvements.

  • Research, evaluate, and recommend new applications or enhancements to existing systems.

  • Lead or participate in application implementation projects, including configuration, data migration, testing, and user acceptance.

  • Provide guidance, mentoring, and knowledge transfer to Application Support Specialists and other IT staff.

  • Must attend all mandatory department trainings and meetings.

  • Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.

  • Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.

  • Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.

  • Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.

  • Maintains a clean and organized work area.

  • Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.




Qualifications

  • Valid Driver’s License issued in the US is required.

  • Bachelor’s degree in information technology or a related field and 3 years of experience supporting Enterprise/Casino or Programs/Health Care applications, OR 7 years of relevant experience without a degree, OR an equivalent combination of education and experience

  • Demonstrated experience supporting complex, mission-critical applications are required.

  • Advanced troubleshooting and problem-solving skills are required.

  • Ability to create and maintain detailed technical and end-user documentation is required.

  • Experience working directly with vendors and managing support escalations is required.

  • Ability to support multiple locations required. Travel is required.

  • Ability to work independently, manage multiple priorities, and lead technical initiatives is required.

  • Willingness to work outside normal business hours when required for upgrades, maintenance, or critical issues is required.

  • Ability to communicate effectively orally and in writing is required.

  • Attention to detail and accuracy is required.

  • Proven experience with process automation is preferred.

  • Familiarity with SQL databases and queries is preferred.

  • Familiarity with Unix operating systems is preferred.

  • Working knowledge of M365 applications and user management is preferred.

  • A working knowledge of Electronic Health Records and Health Care applications is preferred.

  • Familiarity with Casino Data Systems is preferred.

  • Familiarity with Enterprise Resource Planning Solutions is preferred.

  • Familiarity with Human Capital Management Solutions is preferred.

  • Familiarity with Point of Sales solutions is preferred.

  • Working knowledge of programming languages is preferred.

  • Ability to establish professional and harmonious working relationships on all projects and with all parties involved.

  • Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.

  • Subject to pre-employment and annual background checks.

PHYSICAL REQUIREMENTS:



  • Normal Physical requirements.



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