IT Application Systems - Senior, ServiceNow Administrator/Developer

PRIMARY PURPOSE:

Responsible for formulating and defining system scope and objectives, devising and/or modifying procedures to solve complex problems. Designs and tests applications to ensure that systems work as requested. Competent to work at the highest technical level of all phases of applications systems analysis.

MINIMUM SPECIFICATIONS

Education:

• Must have a Bachelor's degree in Computer Science, Mathematics, Business Administration, or a related field.

Experience:

• Must have two years of Applications experience in the relevant technology environment.

Equivalent Education and/or Experience:

• May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

Certification/Registration/Licensure:

• None.

Skills or Special Abilities:

• Must be able to develop system specifications and decision flows, in the form of flow charts or equivalent techniques, from written business requirements.
• Must be able to demonstrate a general knowledge of operational workflows.
• Must be able to demonstrate a high level working knowledge of computer products depending upon the technical environment of the position.
• Must be able to communicate both verbally and in writing with peers and senior personnel to fully understand tasks and responsibilities.
• Must be able to demonstrate critical thinking skills, with regard to system issues.
• Must demonstrate an understanding of patient data and the use of this data in a healthcare environment, as applicable.
• Must demonstrate the ability to develop system configuration/modifications from detailed specifications.
• Must be able to accept verbal and/or written problems or direction from senior staff and business users and demonstrate an ability to prepare specifications that reflect provided information.
• Must have knowledge of products such as word processing, spreadsheets and management of database tables in a PC environment.
• May be subject to temporary reassignments to other managers, supervisors, teams and/or projects based upon the needs or priorities of the department.