IT Applications Lead (Workforce Management )

Job Description:

The Lead, IT Applications (Supply Chain - WFM Applications) will play a pivotal role in managing and supporting retail systems, with a specific focus on UKG Dimensions or UKG Workforce Central hosted on cloud platforms. The role requires a deep understanding of retail dynamics, particularly in Distribution Centers, within a complex and highly integrated environment. The successful candidate will have a blend of technical expertise, project management skills, and the ability to work independently to resolve various issues.

The IT Application Lead for Supply Chain -Workforce Management (WFM) Applications

leads projects that apply new or existing technologies and solutions to solve business needs.

This resource partners with the business to determine system needs, influencing and guiding the. The IT Applications Lead also serves as a functional and technical expert in one or more disciplines and works with software and/or hardware vendors

on enhancements and production issues.

• Develop partnership, acting as a liaison between technical and business teams to understand, troubleshoot, interpret, and advise on technical questions/issues/projects or business use cases. Participate in the full lifecycle of WFM implementations from discovery through design, build, test, and user adoption. Discover and analyze business requirements and business processes.
• Act as the technical lead for Workforce Management Systems and interact with the
• Operations team and software vendors.
• Collaborate with internal and external IT teams to resolve/improve IT processes and

procedures. Maintain stability and quality of service by ensuring standard operation standards and processes are followed and kept current.

• Ability to lead development of content and deliver / present to Senior Leadership.
• Create usable documentation including audit findings, business requirements, and product design documents. Translate findings and design documentation into properly configured applications (Timekeeping, Scheduler, etc.).
• Maintain current in-depth technical, functional, and operational knowledge of UKG Dimensions.
• Lead the activities of providing new capabilities and driving value from existing capabilities.

Key Responsibilities:

• Support and maintain retail systems, specifically UKG Dimensions or UKG Workforce Central on cloud platforms.
• Map business processes and compare them to industry best practices in retail.
• Identify and resolve data integration and mapping errors, application issues, and database utilization problems.
• Supervise internal and external resources, including programmers, analysts, consultants, and business users.
• Utilize MS-SQL and Microsoft Office applications, with high proficiency in Excel and preferably Access.
• Work with reporting applications such as Power BI.
• Manage data integrations using REST Services, BigQuery, and Batch processes.
• Lead and manage technical application projects, ensuring clear articulation of issues, building consensus around recommendations, and defining next steps and timelines.
• Implement and support hardware and packaged solutions.
• Perform root cause analysis using tools like Splunk or Dynatrace.
• Communicate effectively at all organizational levels, ensuring clear and concise information flow.
• Display a strong work ethic, sense of urgency, and high attention to detail.

Required Qualifications:

• 7 to 10 years of experience supporting retail systems, preferably UKG Dimensions or UKG Workforce Central on cloud.
• Bachelor’s degree or equivalent work experience in information systems, computer science, or a related field.
• Solid understanding of industry best practices in retail, especially within Distribution Centers.
• Proven track record of managing technical application projects.
• Experience with MS-SQL, Microsoft Office (Excel and Access), and reporting applications like Power BI.
• Experience with data integrations (REST Services, BigQuery, Batch).
• Strong analytical and problem-solving skills, including root cause analysis with tools like Splunk or Dynatrace.
• Excellent verbal and written communication skills.
• Ability to work independently and effectively communicate with business users at all levels.
• Highly organized and detail-oriented.

Preferred Qualifications:

• Experience with UKG Dimensions modules such as Timekeeping, Scheduler, and Activities.
• Certification or training in UKG Dimensions Boomi Integration.
• Experience with cloud applications, preferably on Google Cloud.
• Experience working with cross-functional teams and business partners.
• Experience with Workforce Performance Management Applications like Intelligrated or similar.
• Experience with hardware/software deployment across Distribution Centers.
• Vendor management experience.
• Experience working for a national retailer with Distribution Centers or consulting firms.