IT Asset Coordinator

Schedules and
Monitors Field Services: schedules contracted personnel for work at remote site
facilities, actively tracking project progress to completion while ensuring
vendors meet contractual SLAs for response times, resolution standards,
and onsite performance.

Leads Vendor Reviews: Participates in weekly and monthly meetings with vendors
to review service delivery, address performance issues, and ensure
accountability.

Assists with Contract Strategy: Supports the monitoring and negotiation of
site-specific contracts with telecommunications, hardware, and cabling
providers.

Coordinates Moves & Emergency Repairs: Manages all end-to-end requests for
new hardware, equipment relocations, and emergency response calls related to
site cabling, wiring, and phone infrastructure.

Maintains Inventories: Oversees central inventory reserves and tracks all
remote site assets, including thin clients, displays, keyboards, printers,
server racks, routers, switches, power management, and remote access hardware.

Updates Facility Floor Plans: Keeps updated, accurate site floor plans for all
client locations to share with technicians during maintenance and hardware
installations.

Reviews Telecom Invoices: Reviews and processes monthly telephone invoices for
remote
access lines, accurately entering data into tracking systems for fiscal
oversight.

Tracks Costs & Service Logs: Maintains records of vendor service calls,
resolution reports, equipment changes, and costs using specialized spreadsheets
and tracking tools.

Serves as Primary Liaison: Communicates with client's Administrators, Managers,
and IT leadership throughout the service request process.

Supports Procurement & Process Development: Contributes to the creation of
ITBs/RFPs, lifecycle management plans, pricing analyses, and standard operating
procedures (SOPs) for asset workflows and vendor dispatching.

Collaborates Across Teams: Partners with fellow Asset Coordinators to assist
with circuit ordering, mobile wireless device provisioning, ticket tracking in
TICKETS, and asset recording in the Enterprise Asset Management System (EAMS),
serving as a fully cross-trained backup for overall team operations.

Requirements

Associate’s degree in
an information technology field; AND

2+ years of
experience in IT hardware and software installation, operation, and maintenance.

Working knowledge of
Microsoft Office (Excel, Word, SharePoint, OneDrive)

Working knowledge of
Visio highly preferred

Excellent written and
oral communication skills

Ability to pass a
satisfactory criminal background check

Benefits