IT Assistant

COMPANY DESCRIPTION

Ferry County Health is the sole Critical Access Hospital serving Ferry County in Northeast Washington, delivering essential, high-quality healthcare to a geographically remote and tightly connected rural community. As a cornerstone of regional care, the organization provides a full continuum of services—including 24/7 emergency care, primary and family medicine, rehabilitation therapy, transitional swing bed, and skilled nursing—ensuring patients can receive comprehensive care close to home. Guided by a commitment to clinical excellence, innovation, and stewardship, Ferry County Health has strengthened access, expanded services, and enhanced care delivery to meet the evolving needs of its population. The organization fosters a culture grounded in compassion, accountability, and teamwork, where patient-centered care and community trust are paramount. Located in the scenic mountain town of Republic, Washington, Ferry County Health offers more than a career, it offers purpose. Surrounded by the natural beauty of the Colville National Forest, team members enjoy a lifestyle that balances meaningful work with outdoor recreation, strong community connections, and an exceptional quality of life.

JOB SUMMARY

Provides support to the IT department in areas of development and installation of the components/hardware and implementation of information technology solutions.  

ESSENTIAL DUTIES AND RESPONSIBILITES

• Assembles and configures network components and associated services.


• Installs and tests necessary software and hardware


• Establishes network user, user environments, directories, and security for networks being installed


• Provides users with network technical support.


• Installs upgrades and configures network printing, directory structures, rights, and security, software and files services.


• Upgrades network hardware and software components as required.


• Performs network troubleshooting to isolate and diagnose common network problems.


• Sets up and maintains basic network operations, including assembly of network hardware, and provides assistance to the network administrator.


• Responds to needs and questions of users concerning their access of network resources.


• Perform related duties as assigned by management.

PROFESSIONAL REQUIREMENTS

• Actively checks and responds to emails throughout the day.


• Completes all mandatory education within given timeframe.


• Maintains regulatory requirements.


• Reports to work on time and as scheduled.


• Wears identification while on duty; uses computerized punch time system correctly.


• Represents the organization in a positive and professional manner in the community.


• Attends annual review and department in-services as scheduled.


• Attends at least 75% of staff meetings; reviews all monthly staff meeting minutes.


• Actively participates in the department’s quality improvement (QI) activities.


• Complies with all organizational policies regarding ethical business practices and the employee handbook.


• Communicates the mission, vision and values of the organization as well as the focus of the department.


• Meets dress code standards for the department; appearance is neat and clean.


• All Ferry County Health employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations, including not but limited to, the Health Insurance Portability and Accountability Act (HIPAA).

JOB KNOWLEDGE & QUALIFICATIONS

Education and/or Work Experience Requirements

• BS degree in Computer Science or equivalent work experience preferred.


• Preferred certification in Microsoft MCSE.


• Experience resolving telephony and desk top related problems preferred.


• High level of hardware troubleshooting experience preferred.


• Ability to build custom desktop PCs from components.

OTHER SKILLS & ABILITIES

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL AND / OR MENTAL DEMANDS

The attached Work Environment & Physical Demands addendum indicates the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

STANDARDS OF BEHAVIOR

The Standards of Behavior were developed to reflect Ferry County Health’s commitment to excellent community healthcare. The employee’s commitment to practice these Standards of Behavior will promote an optimal environment of care and foster a positive work environment. Every employee is responsible for and must follow the Standards of Behavior.

BENEFITS 

Medical, Dental, Vision paid 100% by Facility

3% Retirement match

Life Flight & Airlift NW Insurance

PTO

EIB

Employee Assistance Program

Local Discounts