IT Assistant (eCommerce)

At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.

If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us.

THE ROLE

We're looking for an IT Assistant (eCommerce) to support our IT Specialist and help with the day-to-day execution of taking care of our e-commerce business / AI tools, and systems.

You'll help manage Shopify, maintain automations, handle access across our tools, and keep our SaaS subscriptions in check.

This is not a developer role. You don't need to code from scratch.

But you do need to be genuinely tech-savvy - someone who figures things out, builds with AI tools, and keeps everything running clean behind the scenes.

If you love:

• keeping systems organised and documented

• digging into a tool and figuring out how they work

• taking ownership of your work and seeing it through

• breaking down complex things into simple language

• using Claude, ChatGPT, and n8n to build automations, workflows, and scripts

And if you're someone who can make technical things feel simple and easy to understand, whether you're fixing a system issue or explaining it to a team member …

… you might be our person👀

🚀 WHAT YOU'LL BE DOING

🛒 Shopify Administration

• Manage apps end-to-end: install, configure, test, document, and audit quarterly

• Build and schedule recurring reports for marketing, finance, CS, and ops

• Own staff permissions, troubleshoot app conflicts, and liaise with vendors

⚙️ Shopify Flow Automation

• Build and maintain Flow automations: order tagging, customer segmentation, inventory alerts, fraud detection

• Apply clean conditional logic across Shopify data objects - orders, customers, products, metafields

• Document every workflow, test before going live, deactivate what's obsolete

💻 Google Apps Script & API Integrations

• Maintain and extend scripts connecting Shopify, Google Sheets, Gmail, and other tools

• Work with REST APIs - handling requests, headers, auth, and JSON parsing

• Use AI to generate and iterate on code - then read it, verify it, and own what ships

• Keep a clean script inventory: owners, triggers, and dependencies documented

🔐 Access Management

• Provision and revoke access across all platforms - clean, logged, and on time

• Maintain a central access matrix and run quarterly reviews

• Enforce least-privilege, 2FA, and secure credential sharing via NordPass

🔁 Recharge Subscription Flows

• Configure subscription products, billing cadences, and customer-facing flows

• Build retention logic: cancellation surveys, winback offers, save-the-sale sequences

• Test every customer journey end-to-end before launch

🧑‍💼 Onboarding & Offboarding

• Set up new hires across every platform and revoke everything fast when someone leaves

• Maintain role-based access templates so onboarding is never improvised

💸 SaaS & Software Cost Management

• Own the subscription register: every tool, cost, renewal date, and owner in one place

• Flag unused seats, price increases, and overlapping tools before Finance asks

• Negotiate with vendors, cancel trials, and cut what isn't earning its cost

🧠 WHAT YOU BRING

You're probably someone who:

• Has hands-on Shopify admin and Flow experience

• Can read, debug, and maintain Google Apps Scripts

• Understands REST APIs: requests, JSON, authentication

• Has worked with Recharge or a similar subscription platform

• Knows how access management, RBAC, SSO, and 2FA work in practice

• Uses NordPass or equivalent and treats security as non-negotiable

• Is genuinely AI-literate: you prompt well, iterate fast, and know when to trust the output and when to check it

• Can use AI effectively - prompting, iterating, and critically reviewing generated code

• Documents everything

• Communicates clearly in English with vendors, HR, and internal teams

• Manages multiple moving parts

FIXED SERVICE FEE

€800- €1300 after taxes (depending on your skills, competencies, and experience).

PERKS & BENEFITS

• Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.

• A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.

• Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.

• A budget for your home office setup so you’re comfortable working how you like and where you like.

• Strong company culture and a network of unique individuals that celebrate you.

• Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.

   

ELIGIBILITY & LOCATION REQUIREMENTS

❕This role is 100% remote

At Foxelli Group, we primarily operate in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.

• For full-time roles, we expect hires to be available during at least 5 hours of typical working hours in the EET time zone to ensure effective collaboration and communication.

Ready to lead Foxelli’s growth journey? Apply now!