IT Back Office Analyst

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

• Demonstrates and upholds company Values, Policies, Procedures and Guiding Principles
• Accepts support calls and self-service tickets
• Provides provisioning and technical support for applications utilized by team members.
Some examples, but not limited technology are: CCC, Hyperdrive, and Power BI
• Strives for first contact resolution on every tickets
• Completes quality work in a timely and efficiently manner to provide the best support for
team members
• As needed, escalates issues based on priority and escalation procedures
• Supports Help Desk and ITAM Department with required needs

• Technology oriented with the ability to become proficient in troubleshooting issues and
comfortable working with computer hardware and software issues
• Strong problem-solving skills
• Excellent detail orientation
• Capability to multi-task efficiently and adapt to changing conditions in a fast paced
business environment
• Strong interpersonal skills with the ability to communicate effectively
Preferred Qualifications:
• Current knowledge working with CCC and Hyperdrive application
• Current front of shop experience
• Minimum 1 year front of shop experience

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.