IT Bus & Data Info Analyst

Essential Duties and Responsibilities: 

• Maintains an in-depth and current knowledge of the Stoughton Trailer business processes as well as industry best practices. 


• Provides leadership and support to a cross-functional team of key stakeholders in the business, responsible for process execution. 


• Performs analysis and investigation into root cause of problems and proposes solutions. 


• Prepares detailed functional specification based on business requirements and as necessary assists with technical design specifications. 


• Monitors requests for add, change, or delete of functionality within a process. 


• Monitors process adherence and consults with the process owner and end user for issue resolution. 


• Supports and enhances Syteline with a continued focus on process improvement to meet business case goals. 


• Participates in system upgrades and new business implementations. 


• Maintains up to date end user and system documentation. 


• Networks with other companies and associations to surface best practice opportunities for Stoughton Trailers. 


• Research/investigate future system releases & enhancements. 


• Collaborates with Business System Analysts (Solution Architects) and Developers to identify and implement cross-functional improvements. 


• Develops, coordinates and implements plans to test processes and configuration assuring quality of any additions, changes or deletions to the system. 


• Prepares time and cost estimates for completing projects, where needed. 


• Provides timely response to end user calls and help tickets assisting in problem resolution. 


• Build/assist in developing dashboards using Power BI.