IT Business Analyst

About the company 

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury upholstered furniture). 

About the Position 

We are seeking an IT Business Analyst to support the IT team across development, data services, ERP, web, and mobile applications. This role serves as a key liaison between IT and the business, ensuring that technology solutions effectively meet operational needs. The IT Business Analyst will manage and centralize project intake for IT, gathering and documenting business requirements, identifying project dependencies, and aligning requests with company priorities and the overall IT strategy. This role plays a critical part in recommending and prioritizing solutions that best support business objectives. This position will also provide support for internal applications and services, including troubleshooting issues and coordinating resolutions or escalations as needed.

The ideal candidate is a proactive, self-motivated professional with strong project management, analytical, and problem-solving skills and should be highly collaborative, approachable, and committed to delivering excellent service to both internal and external stakeholders. This individual embraces and supports our in-person/on-site work culture and embodies our company values of Ownership, Collaboration and Respect. 

What you can do for us:

• Manage intake and oversee the project portfolio for IT initiatives across Development, ERP, and Data Services.
• Gather and document business requirements through stakeholder interviews, workshops, and analysis of existing systems, data, and processes.
• Evaluate and recommend project prioritization in alignment with business objectives and IT strategy.
• Partner with business units to support solution validation, including user acceptance testing (UAT) and feedback cycles.
• Identify opportunities to improve processes, efficiency, and system performance through analysis and user feedback.
• Collaborate with cross-functional teams to define solution approaches, including data, processes, integrations, controls, and outputs.
• Develop and maintain clear, comprehensive documentation, including requirements, test plans, user guides, and knowledge base materials.
• Analyze data and workflows to generate insights and support informed decision-making.
• Ensure consistency and accuracy in all project documentation and deliverables.
• Serve as a primary point of contact for internal stakeholders, working across teams to identify, troubleshoot, and resolve complex issues.

What we can do for you:

• Play a pivotal role in our company’s transformation and growth
• Align with a growing company that operates in the luxury market
• Provide training and career development opportunities
• Enjoy a high-paced and collaborative work environment
• Eligible for up to a 6% employer 401(k) contribution following six months of employment
• Take advantage of paid time off away from work, including scheduled company holidays
• Participate in competitive benefits and incentivizing programs
• Team building company sponsored events
• Employee discount and bi-annual sample sale

• Bachelor’s Degree in a related field
• 3+ years of experience in business analysis or related roles supporting technology initiatives
• Proven experience working on enterprise-level projects
• Strong project management skills with the ability to manage multiple initiatives and deliver projects on time and within budget.
• Strong understanding of business process modeling and requirements gathering techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional stakeholders.
• Strong analytical and problem-solving abilities, with a strategic mindset and attention to detail.
• Experience supporting or working with web applications, ERP systems, or software development environments.
• Familiarity with project management and support tools such as Notion, Zendesk, Businessmap and Jira
   

Physical Requirements:

The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job. 

· While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms. 

· The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. 

· Ability to work in open environment with fluctuating temperatures and standard lighting.

· Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.

· Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Other Considerations: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Compensation

Starting annual salary: $75,000-95,000. Exact compensation may vary based on skills, experience, and location.