IT Business Analyst - Senior

About Client:
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.

Salary: $75K/Annum

Job Description:
Technical/Functional Skills:
VMWare; Kubernetes; Docker; KVM virtualization; Linux and Windows systems administration
Roles & Responsibilities -

This is the Site Reliability Engineering is a 24X7X365 multi-disciplinary cooperations support function that includes system administration, software engineering, process expertise, incident response & management, change establishment, multi-tier Network Operation Center and customer engagement.
The ideal candidate should be an excellent communicator with a high degree of customer focus, talented, energetic collaborator who has the right mis of Hands-on exposure to system engineering, monitoring, incident response, infrastructure administration covering system, networks, storage and databases (Linux/Azure Cloud /Docker & Kubernetes) or similar hosting platforms and troubleshooting thereof.
Generic Managerial Skills:

Education: Bachelor's degree in computer science, and engineering and demonstrated IT work experience /MSc in computer science, Electronics, B.E/B Tech Computers, Electronics/telecommunications.
Work Experience: 0-3 years of experience as a part of Global IT Operations, System administration, Cloud administration, and for application/product Technical Support.
Excellent written and verbal communication skills
Meticulous, excellent analytical skills, and a strong team player who works well with immediate and extended team, and consistency puts the customer & team above oneself.
Ability to work in and keep up with a fast-moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking.
Demonstrated problem-solving ability, superior technical aptitude, proven ability to manage complex tasks, and strong analytical skills, ability to recognize platform s and dependency.
Good understanding of SLA and KPI with experience in productivity tools like Excel for data analysis and reporting.
Exposure to enterprise customer handling practices through ticketing, phone, email, etc., efficient customer escalation and stakeholder handling, leading to successful long-term relationships.

About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]
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