IT Business Systems Analyst

JOB SUMMARY:

The IT Business System Analyst Assistant (Aloha) is essential for successful technology implementations within our store retail system. The role involves working closely with business and IT leaders to identify needs, develop strategies, and optimize systems for enhanced efficiencies and collaboration. Candidates should have experience with NCR Aloha essentials and cloud and a strong understanding of retail system processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• System Optimization: Oversee the utilization and optimization of Aloha and its integration with all business applications, ensuring these systems align with our business processes and objectives.

• Strategic Planning and Change Management: Assist in executing strategic IT plans that support expansion into e-commerce and other business areas, incorporating effective change management strategies.

• Integration and Automation: Support the integration of new applications into our existing and future systems, focusing on automation and process improvement.

• Troubleshooting and Support: Provide ongoing support for day-to-day operational issues within Aloha.

• Training and Development: Hold a continuous improvement mindset that allows for ongoing training and self-development as an IT team member to ensure ongoing proficiency in utilizing, supporting, and maintaining our systems.

• Vendor Management: Manage relationships with NCR and other vendors to provide day-to-day support within Aloha.

• Project Management: Understand and support relevant IT projects to ensure they are completed on time and within budget.

• Reporting and Compliance: Ensure all IT activities comply with industry standards and company policies. Provide regular reports on the utilization, areas of opportunity, and possible growth areas of the NCR Aloha system.

• Business Process Analysis: Conduct business process analyses and needs assessments to align information technology solutions with company initiatives.

• Requirements Documentation: Write and maintain functional specifications for new and modified business systems.

• System Solutions Delivery: Participate in the delivery of system solutions, including configuration, testing, deployment, and validation.

• Training: Assist with developing, preparing, and conducting training on computer hardware and software usage.

• Support: Provide support for production and development environments and on-call support after business hours as needed.

• Enterprise Application Support: Develop and manage enterprise business systems team supporting Aloha essentials and cloud.

• Best Practices: Ensure adherence to industry best practices for developing and sustaining enterprise applications.

• Application Design: Support application design and architecture for systems solutions to meet various business requirements, primarily in NCR Aloha.

• Stakeholder Management: Manage and engage with stakeholders to ensure successful project delivery and system implementation.

• Streamline the food Stall, restaurant, built to order & store front-end operations.

• Monitor and optimize the Aloha systems’ performance.

• Provide onsite support for extended periods of time during critical incidents or store-openings

• Develop and create a team of individuals that can support the business in everything Aloha related.

POSITION REQUIREMENTS AND CONDITIONS:

Education/Experience/Skills

Required skills and qualifications

• At least one-year experience working on Aloha Cloud & Essentials required.

Understanding POS systems and related business applications.

• Strong analytical, problem-solving, and decision-making skills.

• Exceptional leadership, team management, communication, and interpersonal skills.

• Ability to maintain confidentiality regarding sensitive information.

• Experience in retail store and restaurant operations.

Preferred skills and qualifications

· Familiarity with e-commerce platforms, point of sales systems, and change management.

· Knowledge of data security and integrity.

Salary $74,880- $93,512

Physical Demands and Conditions

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

· While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;

· The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel.

· The employee must occasionally exert or lift up to 20 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight.

· Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.

· The job requires the ability to travel.

· The work environment is that typical of an office and retail store. The noise level in the work environment can vary and at store level quite loud.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.