IT Configuration Management Analyst - Jr Level

A3 Technology, Inc. is seeking a specialist in IT Configuration Management to join our Infrastructure Support team’s Change and Configuration Management group. 

This position can be located in Oklahoma City, OK, Washington, DC or Fort Worth, TX

Responsibilities:

• Perform Configuration Management functions in the Sharepoint KSN forms and in ServiceNow, the ticketing system.


• Develop ITIL-focused Configuration Management processes and procedures.


• Integrate Configuration Management processes.


• Perform quality assurance/quality control on Change Requests.


• Attend meetings and take minutes for incorporation into official agendas.

Skills Required:

• Certification in ITIL v4 or v3. 


• Experience with ITIL-focused IT Change and Configuration Management procedures, goals, and principles.


• Experience developing process and procedure documents.


• Experience with ServiceNow.


• Experience tracking and resolving incidents via ticket queue. 


• Experience integrating Change Control with Configuration Management processes.


• Experience managing data.


• Experience validating deliverable quality prior to submission.


• Experience collaborating in a team setting, communicating and driving performance with a range of colleagues.


• Excellent written communication skills. 


• Self-motivated to take ownership of projects. 

Skills Preferred:

• Experience working with a large organization (>35,000 customers).


• Experience collaborating with peer and client teams. 


• Experience working remotely and onsite.

Education:

• High School Diploma/GED and 10 years of IT experience OR 


• Bachelor's degree in IT Management or Business and 2 years of IT experience.
  

Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.

At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affirmative Action (AA) employer. We're committed to considering all qualified candidates for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.