IT Coordinator

Job Description

Are you an initiative-taker and love helping people? Here is a great opportunity for you to grow with a large and outstanding company. You could be effective by providing exceptional PC support as a part of the Support Services Service Delivery team. Your primary role will be to troubleshoot, analyze and resolve incidents impacting the computers of all Global Yum! Brands, Inc. team members while providing an outstanding customer experience. Your position will be with the second line of PC support. Other responsibilities will include administrative Network and Video Conferencing support as well as training and testing innovative technologies to grow the team's productivity and efficiency.

Salary Range: $56,000 to $60,000 annually + bonus eligibility.

This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

Responsibilities:
Troubleshoot, upgrade, build, and install computers using available hardware and software tools.
Build relationships with other on-site technicians as well as provide a positive customer experience with each customer interaction, 800+ users.
Knowledge of video conferencing tools (Microsoft Teams, Zoom, WebEx.)
Resolve, escalate, and document ServiceNow tickets in a timely manner.
Ability to work across multiple support/strategy teams to resolve escalated issues.
Create and maintain IT documentation of processes and procedures.

Minimum Requirements:
2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone.)
Basic knowledge of network troubleshooting skills.
Excellent communication skills with clients.
Able to work flexible hours including being on call.
Ability to lift up to 30 lbs.

Preferred Requirements:
CompTIA A+ Certified.
1 year of experience with the macOS operating system.
Preference for appropriate Microsoft Certification(s) or equivalent experience including:

Legacy: MCITP-Enterprise, MCSE, MCSA, MCDST

Role Based: Microsoft Certified: Azure Administrator Associate

Microsoft 365 Certified: Modern Desktop Administrator Associate
Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including:

Jamf Certified Associate

Jamf Certified Tech

Jamf Certified Admin

Jamf Certified Expert

Apple Certified Support Professional

Apple Certified IT Professional
BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.

Benefits : Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

This posting will be open for a minimum of two weeks. Applications will be accepted on an ongoing basis until a candidate is selected.

About Us

Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 55,000 restaurants in more than 155 countries and territories under the company's concepts - KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2023, the KFC, Taco Bell and Pizza Hut brands were ranked in the top five of Entrepreneur's Top Global Franchises Ranking. In addition, in 2023 Yum! Brands was included on the Bloomberg Gender Equality Index; Forbes' list of America's Best Employers for Diversity; and Newsweek's lists recognizing America's Most Responsible Companies, America's Greatest Workplaces for Diversity and America's Greatest Workplaces for Women. In 2022, the Company was named to the Dow Jones Sustainability Index North America.

As the world's largest restaurant company, we have a clear and compelling mission: to build the world's most loved, trusted, and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled culture and talent, which fuels our results. To that end, we're looking for talented, motivated, team-oriented individuals to join us and have the opportunity be your best, have fun, make friends, and make a positive impact.

We are excited about the future growth of our brands. In fact, as a company we are opening an average of 8 restaurants a day worldwide! This growth creates endless opportunities for professional, as well as personal growth. Customer sentiment and love for our brands is the fuel for our excitement! Taco Bell has been named one of the 10 Most Innovative Companies in the World by Fast Company. Pizza Hut delivers more pizzas than any other pizza company in the world, KFC's still uses its 75-year-old finger-lickin' good recipe, including secret herbs and spices to hand-bread its chicken every day, and the Habit Burger Grill is looking to expand its regional footprint across the country.

Check Out Some Of Our Great Benefits (Some available at HQ locations only)

Recognition based culture and unique, fun events year round
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
4 weeks of vacation per year plus holidays
Onsite childcare through Bright Horizons
Onsite dining center (yes, you can eat KFC, Taco Bell or Pizza hut every day!)
2 paid days off per year to volunteer
Tuition reimbursement, education benefits and scholarship opportunities
Healthcare and dependent care flexible spending accounts
Company paid life insurance
Generous parental leave for all new parents and adoption assistance program
Onsite dry cleaning, laundry services, concierge
Onsite gym with fitness classes and personal trainer sessions
Discounts for life's adventures (ex: theme parks, wireless plans, etc.)
Comprehensive medical, vision and dental including prescription drug benefits and 100% preventive care
Grow Yourself Week which is devoted to your personal development

#J-18808-Ljbffr