IT Design Desk Engineer

Salary :

$87,000 - 92,000 yearly

Company : Executech

Job Type : Full Time

Phoenix, Az

Job Description - IT Design Desk Engineer

Role Description:
We are seeking a skilled and detail-oriented Design Desk Engineer to join our team at Executech! The ideal candidate will have a background in IT infrastructure and process design, with a focus on creating and optimizing solutions for a wide range of clients involving collaboration to meet specific needs including cloud services, network management, security solutions, and more. The position will be responsible for ensuring efficient project design coordination, delivering high-quality design solutions, and driving continuous improvement. By leveraging your expertise and passion for innovation, you will contribute to successful projects and process design outcomes and exceed client expectations.
Results the position will generate include:

Efficient Design Coordination – Streamlining workflows and reducing bottlenecks in processes to ensure seamless collaboration amongst the cross-functional teams
High-Quality Deliverables – Creating accurate and compliant engineering designs, adhering to industry standards and client requirements

Responsibilities:
Responsibilities include but are not limited to:

Develop comprehensive IT templates, processes, and workflows, including client diagrams, client cloud solutions, client backup policies, client industry compliance standards, and data storage solutions
Create detailed technical diagrams, documentation, and project plans to support the deployment and implementation of IT systems
Ensure designs meet client requirements, industry standards, and best practices
Work closely with clients and the internal team to understand their business needs, technical requirements, and constraints
Translate client requirements into technical specifications and design proposals
Collaborate with internal teams, including project managers, engineers, and support staff, to ensure seamless execution of designs
Assist in the handover of completed designs to implementation teams, providing ongoing support as needed
Work with vendors and third-party service providers to integrate external solutions into client environments
Stay up-to-date with the latest trends in IT design, cloud computing, cybersecurity, and other relevant technologies
Participate in continuous learning and certification programs to enhance technical skills and industry knowledge
Identify opportunities to improve design processes, tools, and methodologies
Maintain accurate records of design projects, including design documents, change logs, and client communications
Prepare regular reports on design desk activities, project status, and client feedback
Ensure all designs are documented in a manner that allows for easy reference and understanding by other technical teams
Conduct thorough quality checks on design deliverables, ensuring adherence to standards, specifications, and requirements
Reinforce the image and professionalism of the Executech team
Effectively communicate with internal and external contacts at all levels
Promptly enter time into timesheets, tickets, and all other required documents
Perform other duties as assigned or otherwise identified

Knowledge, Technical Skills, and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered
3-5 years of experience in IT infrastructure design, preferably within an MSP or similar environment
Proven experience with network architecture, cloud solutions (e.g., Azure), cybersecurity, BCDR, and data storage technologies
Proficiency in network design tools and software (e.g., Visio, Lucidchart)
Strong understanding of networking protocols, cloud computing, cybersecurity practices, and virtualization technologies
Proficient with network troubleshooting and topologies
Familiarity with ITIL practices and principles
Preferred to have applicable certifications such as CompTIA A+, CompTIA Network+, 3cx Basic Certified Engineer
Knowledge of office equipment (copiers, fax, printers, etc.)
Excellent organizational, written, and verbal communication skills a must
Valid Driver’s License

Soft Skills:

Professional, pleasant, and patient in demeanor
Exceptional customer service orientation
Must have demonstrated maturity in judgment and ability to provide guidance to others
Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail
Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal supervision
Ability to shift focus and priorities throughout the day
Regular attendance and timeliness
Ability to effectively handle stress and pressure consistent with the job duties and industry

Typical Working Environment:

Work in a temperature-controlled office environment
Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue

Equipment/Tools used:

Computer
Multi-function printer/scanner
Hand Tools
Desk Phone/cell phone

Physical Demands:

Constantly talk, hear, sit, use keyboard/ten key, fine dexterity with hands and repetitive hand motion
Frequently lift and carry up to 20 lbs., push/pull up to 20lbs, reach outward, walk-normal surfaces, grasp, and hold
Occasionally lift and carry between to 21-50lbs., push/pull between 21-50lbs, reach overhead, kneel, climb, and stand
Rarely lift and carry 51+ lbs., push/pull 51+ lbs., squat, crawl, walk-slippery surfaces, walk-uneven surfaces, and bend

Hours of Work:

This is a Full Time position
Typical workdays are Monday – Friday , from 8:00am – 5:00pm
Hours may vary to meet the needs of clients and business operations. This may include days, evenings, nights, weekends, and holidays

The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Management reserves the right to reassign and alter the job description as dictated by business necessity and evaluate reasonable accommodations

Original job IT Design Desk Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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IT Design Desk Engineer

Job Description - IT Design Desk Engineer

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