We are in need of a diligent IT Desktop Analyst to join our multidisciplinary team at NextGen Global Resources in New York, NY.
Growing your career as a Full-Time IT Desktop Analyst is an exceptional opportunity to develop valuable skills.
If you are strong in negotiation, creativity and have the right drive for the job, then apply for the position of IT Desktop Analyst at NextGen Global Resources today!
Location: Remote Shift: 8 AM - 5 PM EDT (Flexibility in work hours as needed)
Top 3 Skills: Intune, AWS, PowerShell Scripting
Systems/Certifications Needed or Preferred: A+, AWS preferred
Job Description: This role falls within the Information Technology organization, focusing on providing operational support for the desktop and technology environment of Crown Castle.
Essential Job Functions:
- Provide day-to-day operational service and support for defined desktop services.
- Support third-party vendors in installation, configuration, delivery, maintenance, and monitoring of components and services.
- Deliver desktop service requests and requirements through collaboration with vendors.
- Assist in infrastructure development/build activities, including release and deployment management for new services.
- Maintain accurate service asset and configuration management for desktop infrastructure.
- Monitor and report on performance for desktop services.
- Provide technical support for the resolution of desktop problems, incidents, issues, and emergencies.
- Collaborate with vendors for issue resolution.
- Assist with 4th level support escalations.
- Document desktop problems and resolutions for future reference.
- Perform corrective procedures for prevention of loss or system recovery of desktop services and infrastructure.
- Provide coaching and mentoring to other members of the desktop team.
- Support offsite meetings when needed.
Education/Certifications:
- High school diploma or equivalent.
- Bachelor's degree or technical training in Computer Science, Information Systems Management, and/or 8 years of equivalent work experience.
Experience/Minimum Requirements:
- 8-10 years of experience in computer systems or IT support preferred.
- Experience in maintaining and supporting Desktop services beneficial.
Other Skills/Abilities:
- Knowledge of relevant Desktop technologies.
- Ability to work collaboratively with suppliers.
- Desk side and remote support technical knowledge.
- Effective prioritization skills.
- Drive and enthusiasm.
- Excellent communication and customer-facing skills.
- Technical credibility and independent judgment and decision-making experience.
- Good problem-solving and analytical skills.
- Sound decision-making skills under pressure.
- Ability to contribute to strategic debates, identifying and addressing future opportunities and challenges.
Benefits of working as a IT Desktop Analyst in New York, NY:
● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package