IT Desktop Specialist

BOSS Facility Services, Inc. is a nationally recognized leader in the facility maintenance industry. With major retail, finance, and corporate accounts, BOSS provides clients with unparalleled response times and communication, as well as delivering exceptional results on every project. The company was founded in 2001 and its industry experience and white glove service helped fuel its tremendous growth. Twenty-three years later, BOSS’ name and reputation are synonymous with industry leaders and continue to be rooted in the core family contributors who have been managing since day one!
Job Summary:
The IT Desktop Specialist plays an integral supporting role in the operational success of our business. They are responsible for maintaining computer hardware and ensuring the smooth operation of our software system. Aside from having advanced computer skills, multi-tasking and prioritizing responsibilities are essential to being successful in this role. Our ideal candidate has incredible time management skills, strong communication (written, verbal and listening) skills, possesses the ability to learn new software and systems, and can be flexible to meet the needs of the Company. This position is full-time and requires you to be on site during the day shift, Monday through Friday. Some overtime, including weekends, may be required.
Job responsibilities include, but are not limited to:
Providing technical support and troubleshooting for hardware, software, and network issues.
Maintaining equipment audits / inventory.
Setting up and managing user accounts and access permissions.
Moving equipment.
Setting up workspaces for employees.
Managing phone system and troubleshooting issues.
Updating computer hardware and software system.
Monitoring programs and updating users’ status.
Providing support in procedural documentation pertaining to IT.
Experience/Skills:
SQL Database knowledge required.
Power BI or similar software experience preferred.
Experience with 8×8 phone system a plus.
5+ years of Desktop Support experience.
Exceptional time management and people skills.
High degree of flexibility.
Excellent multitasking ability, problem solving skills and attention to detail.
Proficiency with Microsoft Office applications.
Aptitude for learning new software and systems.
Ability to maintain confidentiality of Company information.
Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO and benefits package.
Generous PTO and Paid Holidays
Medical Insurance at 60% employer/40% employee share.
Family/dependent medical insurance is available.
5 optional voluntary life benefits, as well as an FSA.
Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.
**Salary ranges from $65,000 – $75,000, dependent on experience.**
Company Overview:
BOSS Facility Services is a national maintenance organization that is truly “Built on Superior Service.” BOSS’ commitment to delivering both industry-leading service at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base.
Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time.
BOSS Facility Services is dedicated to providing our customers with a superior level of service.
Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ’s and events.
BOSS Facility Services, Inc., is an equal opportunity employer.
Job Type: Full-time
Salary: $65,000.00 – $75,000.00 per year

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