IT Desktop Support Specialist

Our IT Desktop Support Specialist plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include maintaining, troubleshooting, and installing networking and ancillary equipment. Turn your passion for precision and your commitment to quality into a meaningful impact on healthcare across the US.

What The IT Desktop Support Specialist Does Each Day:

• Installs, tests operations, troubleshoots, and maintains desktops, laptops, servers and ancillary equipment


• Recommends desktops, laptops, and ancillary equipment


• Analyzes processes employed by QuVa Pharma to utilize, design, implement, troubleshoot, improve, and maintain technology strategies, desktops, laptops, and ancillary equipment to meet business needs and improve the manufacturing process


• Plans, designs, coordinates, implements, and evaluates Information Technology training programs.; Assesses and analyzes training needs


• Recommends policies and procedures that pertain to desktop, laptop, and ancillary equipment utilization and security to the IT Infrastructure Manager


• Researches, evaluates, tests, and recommends software applications


• Advises staff on technology and IT security issues and planning


• Evaluates, plans, tests, and implements desktop and laptop system security and auditing

Our Most Successful IT Desktop Support Specialist:

• Possesses analytical thinking skills


• Is a conceptual thinker


• Is adaptable and objective


• Can confront peers and subordinates constructively


• Is aware of others interpersonally


• Has excellent team management skills, excellent communications skills, good client management skills, good negotiation skills, excellent technical knowledge, initiative, and a “can do attitude”


• Understands and works well within Quva organizational structure


• Holds people accountable


• Has a good grasp of Information Technology fundamentals and knowledge of theoretical and practical developments in IT troubleshooting

Minimum Requirements for this Role:

• Bachelor of Science preferred or 6 years of experience in Information Technology


• Must have a minimum of 3 years of experience in Information Technology


• Has working knowledge of MS Office, Office 365, Active Directory, VOIP Phones, Windows OS, Skype for Business, TCP/IP, DNS, Web /Video Conferencing, Scripting technologies, DHCP, Microsoft Deployment Toolkit and SaaS


• Able to successfully complete a drug and background check


• Must be currently authorized to work in the United States on a full-time basis; QuVa is not able to sponsor applicants for work visas


• Able and willing to walk, stoop, stand, bend, and lift up to 50 lbs. throughout each shift, with or without reasonable accommodation

Any of the Following Will Give You an Edge:

• Certifications a Plus:  A+, MCSE, MCSA, CCNA

Benefits of Working at QuVa:

• Set, full-time, consistent work schedule


• Comprehensive health and wellness benefits including medical, dental and vision


• 401k retirement program with company match


• 12 PTO; 5 NJ PLP paid days off plus 8 paid holidays per year


• Occasional weekend and overtime opportunities with advance notice


• National, industry-leading high growth company with future career advancement opportunities


• The base compensation for this role is estimated to be within the range described below.  The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions


• Range: $77,215 - $101,598  Annually

About QuVa:

Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma’s multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva’s overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care.

Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is “at will.”

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