IT Digital Transformation, Senior Manager

Welcome to Vaco – an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings.

Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime.

Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees)

An Inc. 5000 fastest growing private company in America every year since 2007!

Description

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The IT Digital Transformation, Senior Manager will play a crucial role in driving the successful adoption of the organization’s technology solutions and helping to achieve a positive return on investment for the business. This role focuses on the sales, marketing, and field operations related technology and how these technologies work together to help drive collaboration and efficiency across systems. The role will be responsible for enabling employees to get the most out of our digital tools and maximizing their work productivity in the existing systems.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

Duties and Responsibilities

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Builds partnerships between the field users, leaders, and IT product teams to help all teams understand the value of technology and the needs of the business to provide better solutions

Manages technology changes through continuous training plans for users, ensuring adoption of new business processes and working practices as needed

Measures and tracks usage of the user community and reports it on a regular basis, ensuring all technology adoption plans focus on communication, training, management support, and user involvement

Creates onboarding processes for new sales and business development hires, training programs for new and existing employees, and assists in the development of training materials

Delivers change management strategies to support end users, identifies potential challenges and proactively addresses them, shares best practices and sells employees on the benefits of technology

Gathers feedback from end users and participates in the ongoing improvement of the business’ technology offerings

Utilizes metrics and reports to track progress, identify areas of improvement, and inform internal stakeholders about the success of technology adoption efforts

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Desired Competencies:

Communicates Effectively- Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding

Demonstrates Self-Awareness- Practices personal reflection and uses feedback from others, creating an awareness of personal strengths and weaknesses or shortcomings

Drives Vision & Purpose- Influences others to engage with the organization’s mission and values

Fosters Innovation- Embraces an open-minded curiosity when approached with new ideas and supports workforce optimization

Manages Conflict Courageously- Resolves conflicts in a proactive, healthy and productive manner using active listening and consideration of different perspectives

Optimize Work Processes- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Planning Forethought and Alignment- Plans and prioritizes work to meet commitments aligned with organizational goals

Education and Experience:

Bachelor's degree in Business Administration, Information Technology, or a related field required

Minimum of 3 years’ experience with global professional services organizations, including staffing/consulting, required

Proven experience in end user-facing role required, preferably in technology adoption, customer success, or consulting

Strong understanding of change management and project management principles required

Salesforce experience required

Advanced use of MS Office applications required, particularly PowerPoint and Excel

Knowledge of Bullhorn, HubSpot, SmartSheets, MS Project, and ServiceNow preferred

Location: In office.

Hybrid/Remote option may be considered with Management approval.

Travel Requirements:

30% travel (e.g. 30% travel to differing locations, 70% of the time working from an office)

Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position:

Frequent: Sitting, walking, eye/hand/foot coordination and repetitive motion.

Occasional: Standing and bending.

Infrequent: Lifting up to 10 pounds.

Vaco, LLC (“we,” “our,” or “Vaco”) respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California (“consumers” or “you”). For additional details, click here (https://www.vaco.com/terms-privacy/) .

California residents may also access Vaco’s HR Notice at Collection for California Applicants and Employees (https://www.vaco.com/wp-content/uploads/2021/03/VACO-Modified-Regs-HR-Notice-at-Collection-Final-1-converted.pdf) .

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.