IT Dispatcher

Who We Are

The Role

Key Responsibilities

• Assign and monitor service tickets in ConnectWise PSA until completed
• Ensure tickets are scheduled for same-business-day resolution whenever possible
• Balance technician workloads based on skill, geography, and project dependencies
• Contact customer to schedule on-site work
• Research previous tickets to inform better dispatching decisions
• Track and update ticket statuses and notes in ConnectWise PSA
• Communicate clearly with technicians and internal stakeholders
• Respond to shifting priorities and adjust scheduling in real time
• Assist with procurement operations, including placing and tracking orders, coordinating deliveries, and maintaining accurate inventory records
• Collaborate with the operations and inventory teams to ensure technicians have the necessary parts and equipment

What You Bring

• Experience with dispatching, logistics, or service coordination
• Proficiency with Microsoft Excel and ConnectWise PSA or similar dispatching software
• Familiarity with Chicagoland geography
• Strong organizational and planning skills
• Ability to manage multiple variables and stay calm under pressure
• Clear, professional communication style
• Ability to work effectively with a range of personalities
• Basic understanding of procurement and purchasing processes is a plus

Success in This Role Looks Like:

• Every ticket is assigned accurately, efficiently, and in a timely fashion
• Field technicians are informed, equipped, and where they need to be
• Procurement processes run smoothly, with minimal delays or shortages
• Shifting priorities are handled promptly and in an efficient manner
• Communication flows smoothly between dispatch, technicians, and leadership

Why You’ll Love Working Here

• Every day brings new challenges and opportunities
• You’ll play a central role in a fast-growing, high-tech company
• Small team culture with big impact
• Exposure to the latest infrastructure technologies
• Health insurance, paid time off, 401(k), etc.