IT Equipment Technician - 305505A

AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.

Responsibilities:

• Responsible for inventory control of Information Technology (IT) equipment and enforcing regulations for issuance and disposition.
• Maintains records for IT equipment and accurately track in the internal database.
• Provide support for the IT Asset Management (ITAM) inventory to include disposal of outdated equipment through established means and according to Air Force and Department of Defense (DoD) guidelines.
• Assist new users in obtaining IT equipment.
• Issue receipts to users that are assigned IT equipment to establish responsibility
• Label all IT equipment according to established AF guidelines
• Move IT hardware for existing users changing locations and ensure connection at new location
• Recover unused IT equipment from vacant desks and transport to proper storage areas
• Transport IT hardware between storage locations as required
• Replace printer consumables such as toner, fusers, and transfer units
• Enter and resolve help request tickets using internal management system
• Abide by all applicable DoD, AF, and WPAFB regulations and guidance, including specific guidelines concerning ITAM and the handling of IT equipment

• Basic computer hardware and software troubleshooting skills
• Knowledge regarding printer/multifunction device operation and how to troubleshoot
• Accurate database entry skills
• Strong knowledge of Microsoft Office, specifically Outlook
• Must be able to lift a minimum of 50 pounds unassisted routinely
• Attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Excellent listening skills
• Self-starter with the ability to work independently and in combination with a team

Experience: 

• Minimum 2 years of experience supporting PC computing systems
• High school diploma
• US citizenship is mandatory
• Must possess and be able to maintain DoD Secret level clearance

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.