IT ERP Analyst, OTC

Position Overview

We are looking for an enthusiastic and detail-oriented Junior ERP Analyst to join our IT team supporting the SAP S/4HANA Order-to-Cash (OTC) processes. This role is ideal for someone early in their SAP career who has a solid understanding of business processes in sales and distribution and wants to grow into a senior functional analyst role.

You will assist in supporting, configuring, and enhancing SAP OTC processes—including order management, billing, pricing, and logistics—while learning how SAP integrates with external systems through IDocs, middleware, and APIs. Working closely with senior analysts, developers, and business users, you’ll gain hands-on experience in translating business needs into system solutions that enable operational excellence.

What you'll do

• Provide first-level functional support for SAP S/4HANA OTC processes, including sales order creation, pricing, billing, and delivery management.


• Work with senior analysts to analyze business requirements and document process and configuration needs.


• Assist in the configuration and testing of SAP OTC functionality under guidance from senior team members.


• Support the setup and monitoring of IDoc interfaces and middleware integrations between SAP and external ordering, CRM, or e-commerce systems.


• Collaborate with business users to troubleshoot and resolve system issues, escalating when necessary.


• Participate in testing activities (unit testing, integration testing, UAT) and help document test cases and results.


• Maintain accurate documentation for configuration, procedures, and issue resolutions.


• Support end-user training and knowledge sharing by preparing materials and assisting with workshops.


• Contribute to continuous improvement efforts, identifying opportunities to streamline or automate OTC processes.


• Stay current on SAP updates, functionality, and best practices to continuously build professional skills.


• All other duties as assigned

Who you are

Education & Experience

• Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or a related field.


• 2–5 years of experience in SAP ERP systems (S/4HANA or ECC); internship or exposure to SAP SD/OTC preferred.


• Understanding of basic Order-to-Cash concepts such as order entry, pricing, delivery, and billing.


• Familiarity with system integrations (IDocs, middleware, EDI, or APIs) is a plus.


• Experience working with Excel, reporting tools, or SQL queries is helpful but not required.

Technical & Functional Skills

• Basic fundamental knowledge of SAP navigation, reporting, and master data (customer, material, pricing).


• Solid analytical and problem-solving abilities; eager to learn complex systems and processes.


• Solid organizational and documentation skills with attention to detail.


• Solid written and verbal communication skills.


• Solid ability to work both independently and collaboratively in a team environment.


• Positive attitude, curiosity, and motivation to develop SAP expertise.

Preferred / Advantageous

• Exposure to SAP S/4HANA Sales & Distribution (SD) or related modules through coursework, certification, or hands-on experience.


• Knowledge of basic integration concepts (IDoc flow, middleware monitoring, error handling).


• Familiarity with business processes in manufacturing or distribution environments.

What's in it for you

• Annual base salary range: $95,000 - $128,000


• Bonus target range: 20% - 25%


• Generous benefits package including medical, dental, vision, life, disability


• A company culture that prioritizes internal development and professional growth


• Time off with pay 


• 401(k) plan with a degree of employer matching


• Paid parental leave


• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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