IT Field Engineer

Job Summary

Our Field Engineers support end-user clients both onsite and by remote support. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.

Responsibilities and Duties

• Provide onsite and remote support to end users and client network administrators to resolve a wide variety of IT issues


• Resolve numerous service requests each day


• Support various versions of desktop operating systems


• Work with 3rd party vendors to support client line-of-business applications


• Troubleshoot and repair personal computers


• Monitor client backups and remediate backup failures


• Administer client Office 365 accounts


• Detect and remove viruses and malware


• Precisely document problems and resolutions steps

Qualifications and Skills

Work Experience Requirements

• Minimum 3 years (5 preferred) experience in IT supporting end-user clients


• Experience helping users by telephone with remote control technology


• Experience supporting the Microsoft product stack

Behavioral Traits and Skills Required:

• Positive, upbeat attitude and phone demeanor


• Top-notch customer service skills


• Ability to clearly and concisely communicate with client end users


• Ability to quickly change direction and react to changes in work assignments


• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment


• Ability to work as part of a team


• Strong organizational skills


• Analytical, troubleshooting, and problem solving skills


• Must be able to pass a background check